When I called up this moving company, I thought I was getting a good deal based on the quote they emailed to me. I was dead wrong. When they finally started moving our stuff 18 1/2 hrs. later than what was originally scheduled, I was so desperate that I just want to get it over & done with. We were all packed up the day before, when the company kept delaying the schedule 'til the next day. It was a weekend and almost impossible to find another mover so I went along hoping for the best.

All I had was $900 in cash because the night before, one of the movers came to our house and gave us an estimate of 6-8 hours to move our stuff. I blindly signed the contract without any price quote in it because the driver said he will let us know the amount as soon as they finished packing and loading. I never saw the contract and bill again until after they were about to unload at our new home and demanded that I pay him before they can start unloading. The bill came up to $1750.56 with $637.79 charged for packing supplies. They charged us for the # of boxes they used for packing, instead of the per item fee he explained to us. I gave him what money I had for them to start unloading while my sister-in-law dashed to the bank on a Saturday to withdraw cash. Meantime, the driver kept telling me that they need to get paid.

Soon after he got paid, the driver came up to me again and asked for more money since they couldn't finish the job on time, or else they would "stop the job." There were four of them working for 11 hours, at snail pace, and still couldn't get the job done. I was horrified. I told him I gave him all the money I had. He then pointed to my sister-in-law who was still panting from running from the bank and said "She has money. She can pay us." I gasped "No! She doesn't!" He threatened to unload all of our stuff (mostly the heavy furniture are still in their truck)in the streets and leave them there for us to pick them up. He talked to the other movers in their own language I guess telling them to stop because he was waving both of his arms to them. I panicked thinking that it would be impossible for just me and my sister-in-law plus my little boy to retrieve our belongings from the street where their truck was parked (which is also far from our house 0. I ran upstairs, crying and feeling helpless while my sister-in-law called up the police.

The police officers came and were very nice. After talking to them and going over the contract which did not state that we had to pay more if they didn't finish the job in time, , the movers agreed to move all of our stuff inside our home albeit grudgingly. This time they move at an amazingly fast pace. They were done in a few minutes. Afterwards, we couldn't even enter our home because the heavy furniture barricaded all the doors. A lot of our stuff were broken, including the collectible porcelain centerpieces my brother brought back from Germany and which were very dear to me. I am still shaking from frustration and the feeling that I had been robbed at gunpoint by these supposedly "professional" movers.

When I called the same CS rep at their company the next day to relate my experience, the usually very friendly and nice rep who constantly assured me before of a problem-free move replied "Well, how do you expect to be treated? We provide a service and you pay for it." I told him I would never recommend their service to anyone, not even to my worst enemies. Right now, I am still working at bringing up this issue with the proper agencies. Any suggestions would be greatly appreciated.