I purchased this warranty in November of 2004, paying an extra fee to get the "guarantee price refund, " where you get your premium refunded if you don't use your policy in the four year period. I complied with their instructions to claim my policy amount, they confirmed my refund amount and I faxed them all the necessary paperwork in November, 2008. Now, they don't even have a working phone number. Even the phone number on the website rings "busy" when you try to call. All other numbers that have worked in the past are not working. Either they have gone belly up, or something strange is going on. The numbers I have tried that do not answer are 425-774-1860 and 800-929-2694. The web number that continually rings busy is 866-706-9227. Are there others who are having this difficulty? Is there anyone out there who may be able to offer some advice?