As I read a complaint of this company,it actually felt as if I wrote it myself. I called this company from the car dealer and did not have all my information with me and asked if I could call back. A manager (Anthony) got on the phone and told me that I could not call back and get the same deal. I told him they were reprogramming my keyless entry and then he replied "oh, so you have electrical problems?" like he was writing it in my file or something. He told me that he would wait while I went down in the service bay and collected my information. I told him my coat was in the car and I was not going out in the cold and that I would call back in about 30 minutes, not 30 days and again he refused to hang up. I was on my cell phone for 30 minutes with him already. He then told me that I was calling him, because no other companies were "knocking down my door" and I should do whatever he asked to get the deal done today!! I was so upset and felt that there aggressive scare tactics were ridiculous. I told him if he wanted my business that he would call me back and hung up. He called right back (I guess because I hung up on him), but I did not answer! I have since purchased my warranty through another company and am very satisfied.