I moved to Utah in Oct of 2010 from California. My father is terminally ill & needs a caregiver sometimes.
I found this job after about a week of living here because my next door neighbor had told me about them & said they pay well (which they do) and they have benefits even for part-timers.
I was hired and thought the job was a blessing!! After all I was going to be working on the DirecTV project and had been a customer of THEIRS for YEARS & have no complaints about THEM. I was excited & did well @ my job. I was in the ACE dept. but had been hired to be in the PST dept, which they switched the last day of training (that had just been 5wks long) to ACE. They do different things & I wasn't fully trained in this dept mostly due to the fact that my TL (Shaun Naylor) was in the SAME TRAINING CLASS as myself & the rest of the team I was assigned to. He knew LESS about it then his charges do & often ASKED US FOR HELP, when he's the "boss". Needless to say, as a team leader he should have been BETTER informed then the ppl that he's supposed to be in charge of! CRYSTAL MOFFIT, is his operations manager, the one he reports too, and this women refused to help either.
About 3wks ago I was sick and had to leave work due to throwing up all over the place & not being able to perform my job duties asked what I needed to do in order to go home & not be written up for leaving early or fired. At which point I was told to go to the ER & if I get a note with the dates I'd be out they'd group all the absent points into 1. I did as I was told and not only was it not corrected, but every time I asked Shaun about it, he said he'd talk to Crystal & make sure it was done. 2wks later, I was given a "verbal" warning, that oddly enough, he had me sign! STILL being told that the points would be taken care of but this was just letting me know I had 9.75 points already and when you get to 12 it's termination. Well I should have only had 4points after that was corrected but still I had 8.5!! It wasn't corrected still when I check the day b4 I got fired.
On the 27th of Jan, 2011- I had a call from a cust being VERY rude & yelling, so I told her that if she keeps throwing this kind of fit I couldn't help her because all she's doing is telling me her opinion & not the problem so I can't correct it. She said she didn't like my "tone" and wanted a manager, so I looked for one, they were all busy. I told her that & if she wanted to hold, it'd be about 15min because every one was LITERALLY in meetings. She then accused me of LYING to her & trying to threaten her with hold. At which point, I got irritated and was short with her but still didn't say anything out of line. When I came back on the line to tell her someone was available she hung up as I connected but I was still concerned about the call because I knew towards the end I HAD in fact gotten short with her & I shouldn't have so I told SHAUN & asked if I needed to write it out, so he'd have a written copy of my side in case she called back, you know, trying to bring it to his attention before it was brought to mine & something like THIS happened. His only response was, "why would I need to know about that call? I didn't talk to her so I don't care what happened as long as I don't have to take the complaint don't worry about it." I told him I didn't handle it as well as I could have & would he listen to the call so that if I was out of line I knew what I said out of line, so it wouldn't happen again. He didn't even acknowledge that I seen it as a prob and dismissed me.
After trying to talk to another TL on the floor about it & being told I need to take it up with Shaun. I let it go because no one wanted to hear me out.
On FEB 1st - I was pulled off the floor by Shaun, being told it was my 1:1 coaching that I KNEW wasn't supposed to be till fri and it was only monday. When we didn't head back to his desk, I asked if I was in trouble, he said maybe, I said I'm not getting fired am I? He ignored me & this was supposed to be my advocate! While Crystal, with her rolling eyes and dismissing tone, ran down what I was being terminated for, he just SAT there! When I turned to ask him why he didn't handle this when I CAME TO HIM ABOUT THE SAME CALL they had me sitting there for, he just STARED at me with a blank look!
I'd never been given a warning, other then for the points that I was assured would be corrected, about anything. In fact during all our coachings, I was always asking how to improve MORE & all he ever did was tell me what I was doing RIGHT!
This company says they don't discriminate but they do! I had more issues then just this but none of it matters if no one will ever do anything about it to the ppl that are doing it.
I wrote DirecTV about this & got a call back from the HR Dept of Convergys HQ. I informed him & he's launching a full investigation on the ppl I named that I felt were discriminating against me. Specifically, Crystal since she's been giving me probs since I started. Once she was informed that I was gay, she refused to help me or even acknowledge my being there! She shouldn't have a job she can't be professional about no matter what her personal views are on my sexuality, it doesn't belong THERE, in the work place, AT ALL! She didn't like my tattoos showing, tho none of them are obscene or vulgar & I was told I wouldn't have to cover them when I asked upon being hired.
This SITE, has a few good ppl in it, other then that, they are all incompetent, ignorant, idiots! I've talked to other employees that quit cuz they wouldn't work around their school schedule like they said @ hiring, so they had no choice but to leave if they wanted to finish school! They have a HUGE turn over rate & now I understand why! They have a LOT to offer, if only they were as loyal to the agents as they are to the customers of DirecTV then they MIGHT be worth working for!