Delayed order because I was shipping to a hospital and they didn't want to ship there unless it was an extended stay. My god son had brain surgery and was going to be there for two weeks, so I explained I did know what I was doing, but that with the delay I just wanted to cancel the order.

The "customer service" rep wrote back with, "We have posted all over our "get well" products that we do NOT ship to hospitals. If you "knew what you were doing" you should have at the very least mentioned his extended stay in the Special Directions so that we were in the loop."

[Note: website says they do not recommend shipping to a hospital unless it is an extended stay. It does not say they won't do it or that if you do anyway you should put comments in the special instructions explaining the situation.]

I wrote back to her and made a statement about the rudeness of her response to which she replied, "Sometimes you just have to put your Big Girl Panties on and accept responsibility. Not rude, just truthful. Have a really nice day."

She proceeded to school me on how I was a jerky customer and they're glad to not have me as a customer.