Coricraft Group

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Category: Services

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United States

Coricraft Group Reviews

Billed February 6, 2011

Product not performing as indicated

My wife and I purchased a Chobe Corner unit in the exotic Zambezi Brown specification delivered at the end of 2008. Since this time the cushions have been back to Coricraft numerous times for stitching issues, which are covered by guarantee and service here has been adequate. However, our primary issue is that the couch has completely lost all appearance of being an exotic zambezi brown specification that we originally purchased. We can understand that there may be some variation between what is on the showroom floor and what you finally receive due to leather characteristics, but the couch we have looks no different to the standard leather specification for the chobe couch. Having this effect means we paid R2, 000 more for a specification that we are not enjoying. We have indicated this to Coricraft Fourways numerous times and each time they have promised to send an assessor to examine the couch. We have seen nothing of any assessor coming through to fulfil on this. We do feel done in that we are not getting the visual effect we were looking for and Coricraft is not looking to assess and explain what has gone wrong between our expectations and the resultant couch.

Modsnam September 24, 2010

I will never ever use Coricraft again

I just wanted to write a report on my total dissatisfaction towards the services & products of Coricraft furniture group. I ordered a couch from Coricraft Boksburg & initially the 8 week wait for my couch didn't seem an issue as I assumed I would receive a quality product. Instead I received a brand new couch that was damaged during transportation and torn. In addition while fitting the couch the delivery guys very kindly dragged it across my brand new tiles leaving brown marks I can't even scrub off.

So on delivery I made a note of the damage on the delivery note & I then had to phone Coricraft on 3 separate occasions to try get an assessor to come look at the damage. After a week and a half the assessor did come and agreed that the product was indeed damaged & informed me to wait for the guys to come collect the couch again, meaning i'm required to leave work early again for the collection and second delivery. My main dissatisfaction however is that more than 2 weeks after receiving the damaged couch (and 10 weeks since I ordered it) & I still dont have any feedback regarding when this will be fixed.

One thing is for sure, I will NEVER ever use Coricraft again!!!