The run-around and the problem I am having with Cosco and Hewlett Packard is not to be believed.
My Inspiron Lap Top (model 9000) is a top of the line that I purchased in 12/06, with a 4 year extended service contract, in August of 2008 my Left Cover hinge broke and I found out that there was a re-call on this fault and to return it, two week later it was returned with the hinge repaired but the top cover latch was broken and the only way to open the cover was with a thin bladed knife and very carefully releasing the two latches, in addition in their zeal that re-formatted my hard drive with 3 years of
detailed tax and accounting data programs erased, it required $300. to re-install the backed up programs. The machine was returned in September to repair the lid cover latch and returned 3 WEEKS later, that lost track of where the unit was. By the way another fault was that there was failed pixels causing a smudge on the screen, this also was repaired. After 3 weeks the computer developed 3 vertical lines on the screen and yes, the answer I receive is to return it. Cosco advertises that it has a so-called concierge service which is absolutly USELESS, what they do is a mystery to me they do not repair the only thing they do is establish a three way call with Hewlett Packard, that is all nothing else do not expect anything more than that from Cosco, I purchased the unit from Cosco for the major fact that they stand behind their products and I thought services but I was sadly disapointed. But the real joke is Hewlett Packard I have spend litterly days on the phone but to no avail it takes a minimum of 2 hours to possibly get a technical person on the phone, the connection is very poor, their ability to clearly speak english is equally poor with no results whatever, chances are I will get disconected requiring another hour and a half to contact a rep. To send in a unit and then have it come back with another problem is very frustrating and by the way remember it is my warranty time they are using up, I thought Dell was bad but Hewlett Packard takes the prize. Just as anote Staples and Staples are authorized HP repair facility but You have to have purchased the unit from them for any warranty service otherwise the most they will do is mail the computer back to HP.