COST CUTTERS DOTHAN ALABAMA, LET CALL HER QUEEN OF THE JIFFY CUTS, a few days ago my husband got his haircut by the manager JENNIFER QUEEN OF THE JIFFY F-CK UPS. It was a 5 minute hair cut, and it spoke for itself...It was a nitemare!!!my husband walked out and left me to pay... she let me have a free one, but it was not worth being free, the woman that he always gets to cut it was not there yet, but she always gives him a good cut, infact shes the only one who gives a good cut in that DUMP! And she is the only nice one there but she only works nites...WHO OWNS THAT GETTO SHOP ANYWAY? I WOULD LIKE TOO COMPLAIN TO THEM...THEY SURE DONT KNOW CUSTOMER SERVICE!!!My husband may go back to the nite woman but no one else. HE HATES COST CUTTERS, THEY NEED TO TEACH THE OTHERS CUSTOMER SERVICE AND HOW TO GIVE A GOOD HAIR CUT...

I haven't been to a Cost Cutters in over 1 year and I will never go there again. poor service is my reason on two seperate occurances. The first time I arrived early, before opening, so i could be one of the first for a haircut at my local Cost Cutters. The manager was rude, saying after opening the doors, "I'm not ready yet for business". When she was ready, she took the person who came in after I did! she should have been ready before she opened the doors and she should have ask who was first.that was annoying. I got my haircut and was on my way.. The second time, I went early again. this time I waited and waited and was told that one of the employees was going to be late. (she wasn't at the salon yet). I waited over an hour before she showed up! I didn't ask for a discount, but one was never offered either! I never went back!!!

I arrived at Cost Cutters at 5:08pm there were three stylists a customer in each of their chairs, and one other customer besides myself waiting for service. The stylist to the right greeting me with a hello the clipboard was not on the check in counter therefore I sat down. When the stylist to the right completed her customer she asked if I needed to sign in I stated yes, she asked for my name, and what services would I like I stated a relaxer, she asked if I had been there before I stated yes once she said ok I have you in the system. As she walked past the other stylist it appeared that she informed them of the services that I wanted. I recognized the stylist whom styled my hair during my first visit I asked what time was she leaving she stated eight 0' clock I said ok I am getting my relaxer, she stated I have two customers coming in at six at this time it was five fifteen, I said ok and asked the other stylist would she be able to do my hair she stated no I get off at five. I then said well I guess walk-ins don't matter, the stylist scheduled to leave at five stated well kind of you can get any chemical treatment done as long as you come in before we close but if we have appointments we have to take them first. The other stylist was blow drying her client's hair and did not say anything, therefore I am standing there with this puzzled look on my face neither of them said have a seat she will be with you in a moment, they did not offer another time, did not apologize (nothing) again I would like to stress that it was 5:15pm at this point and she was blow drying a client's hair her next appointments were not scheduled to arrive according to her until 6:00pm. I no longer felt welcomed turned around and walked towards the door still hoping someone said something. I left. I was completely satisfied with the services that I received my very first visit this is why I came back, however I believe that their behavior last night was unacceptable and to allow a customer to walk out of the door without even offering another alternative, or even an apology was just rude. The stylist to the right of the store was still in the back, therefore she did not know what took place during her absence. I really do not want this to happen to another customer, and most likely will not return, however I feel that management needed to be aware that this took place in their establishment.

I went to the nearest Cost Cutters salon at the Pier 37 location here in Madison for a haircut on a recent Saturday afternoon. To my surprise, it was not busy - only one person was having their hair done - but the person who greeted me asked if I had 'called ahead' because 'Brad won't have an opening until 4:30.' Had I wanted to call ahead and book an appointment for a simple haircut, I would have done so elsewhere -- not at a place that has always been known as a walk-in establishment. Since it was only 3:00 P.M. I chose not to wait (!) or return at a later time, but instead took my business elsewhere. This is not the first time I have encountered this ridiculous situation at Cost Cutters (and we have several locations in this area), but it will definitely be the last.

I went to Cost Cutters on a Saturday afternoon. Expected to wait. There were only 2 stylists in the salon. 1 family of 4, all getting hair cuts. Waited over 45 mins and not once did they acknowledge me. Don't know why I waited so long. Listen to the employees put down the other salon down the street. According to the conversations, the owner of the francise puts all the good stylists in the new salons, so that the haircuts are good and the customers come back. After a while he reassigns them to another salon. Called at 3pm on a Monday to make an appointment with a certain stylist for later. No problem, I was told. Arrived 10 minutes early. The stylist I requested had just put someone in her chair. Said Hi to me, and continued to cut hair on the customer. No problem. Until, the customer in the chair asked if she had time to fit in her son for a haircut. Guess what, he was shampooed and put in the chair. I left and will never never go back.