I hired American Auto Transport (ref# 1258786)to ship
my CAR (Sonata) from Philadelphia to San Jose. As per
contract, they contracted a company to ship the
vehicle. Following are my pains:
1. Delivery of vehicle took 20 days instead of
promised 8 to 10 days (pick-up dt 15-feb-2007 and
delivery dt 07-Mar-2007.
2. Bill of Lading # 7524 (Cost to Cost Trucking Inc):
My Car got damaged in front bumper but when I asked
about the process to claim the damages office lady
responded -- "Owner is not in office & pls. call
after two week". In "Cost to Cost trucking Inc", only
one office lady is sitting and she is not knowing
about the insurance claim process-forms etc & owner
contact details in situations like this (hard to
believe).
3. American Auto Transport's Customer Service
department lady is saying that "Cost to Cost Truncking
Inc" is different company and she can't help much.
Engaging "Cost to Cost Trucking Inc" was American Auto
Transport's decision and they should have process in
place to deal with this kind of situations.

If any person can suggest me, how can I take action
against "Cost to Cost Trucking Inc", it would be of
great help.