on returning to our bungalow on the costa sal matagorda lanzarote this september, we were very annoyed to see that although we have been paying our maintenance, the bungalow (605) was in a terrible state and in need of a full overhaul.when we bought our 2 weeks, we were told that things would be updated every 5 years, but to our astonishment, nothing has been done, on our arrival we had to ask for a new shower, as the one that was in there was broken, we also noticed that windows and frames were in desperate need of replacement as they are rotting and we could not open one window due to it being so loose in the frame, the bed settee in the lounge area could not be used as a bed, we had 2 people sleeping on the floor as the bed was broken, the furniture is in need of replacement as it has been there 12 years and is in awful condition. please could you follow this up and explain to us where our maintenance money is actually going?
waiting in anticipation for your reply. mr & mrs R Sellwood