Do not buy anything online form COSTCO! They use third party vendors and then do not follow up. Over a month after my husband ordered a wine fridge for a Christmas present for me we still had heard nothng. After doing a lot of legwork ourselves and then spending 40 mins on hold and trying to deal with a super lame customer service person this is what we got: Fridge was dmaged and sent back by cargo carrier (who knows if we EVER would have been notified as that was 4 weeks BEFORE we called) They had not "processed the return". THey could place a brand new order but it was a min of 10 business days and they could not guarantee that item would be OK but they would refund it if it was not. Lovely. barely an apology. Instead it was basically our fault for ordering - here are some quotes:“well – these things happen”, “we cannot guarantee shipment when it is a 3rd party”, “we don’t control their cargo carrier” etc. Practically blamed us for buying it and kept going on about it being from New York and “well, I need to understand this WAS being shipped across the country so this could happen again”. She told me the best they could do is estimate 10 business days and they could only find out if any discount would be offered AFTER we received the item. Beyond ridiculous. I pointed out that none of this information about the obvious risk she was refrring to about where it was being shipped form, 3rd party etc as pon their site when you ordered the item and the consumer just thought they were ordering from Costco. "Well we will refund any item you are not satisfied with though". Great. How about working on SATISFYING the customer in the 1st place!!!