Costco is keeping track of everything you return!!
If they think it is excessive they are revoking membership based on the back of the membership card that states " we can revoke membership at antime without cause". After that you cannot even have a tire rotated, you have no warranty on tires or return anything or cash your cash rebate because they are all based on being a member!

I don't frequent Costco regularly; I probably go there once every two months or so. Even when I do shop there, I usually pick up only a few small items (0-5). As such, I am not a member - I can't save enough a year to cover the membership cost. However, my friend has bought me a cash card to use.

Being a nonmember cash card user has its hassles. I have to go to the front desk to obtain a "pass" and the staff would ask whether you would like membership or not. During checkout, the cashier would always need to wave over a supervisor and have him/her enter some code or whatnot. All this is fine; I don't mind waiting for them to complete the proper procedures.

The problem I have with Costco is the staff's attitudes towards nonmembers with cash cards. On occassions, the front desk workers/cashier/supervisor would roll their eyes or ask in an expaserated tone "You don't have membership?" or "You don't want membership?". Their attitude, tone, body language, and facial expressions become disrespectful and rude.

Today (1:00 pm, April 15, 2011) at the 2370 Ottawa St., Port Coquitlam, B.C. Costco warehouse, I have received the most horrible treatment I have ever been subjected to at any establishment. The front desk worker was a woman named Elaine. I declined the membership offer, showed her the cash card, and asked if I can get an entry pass (which is a partially filled out membership form). Right off, her demeanor changed. As she was filling out the form for me (I had provided her with my name, address, etc...), she said "Don't think you can rely on a cash card every time to get in." I was completely stunned and stood in baffled silence as she continued along those lines. This was the first time I've seen her. My last visit to Costco was months ago. Yet she seemed to be insinuating that I perpetually try and sneak in.

I may not be a member, but I am still a customer. This woman treated me as if I was a beggar pleading for entry or a crime committing thief. I was confused, angry, and upset. I am not one for confrontation, so I just took my pass and walked off. I turned around after a few steps and saw that she had waved another coworker over and began talking about me. She was making gestures towards me and the coworker shot a few disapproving glances my way whilst shaking his head. I was again shocked at their audacity and blatant behaviour. I left without buying anything.

From the Canadian Costco website, it writes nonmembers may use cash cards. There are also no restrictions on the usage number or on the amounts of goods purchased with it. So why do they treat nonmembers so crassly? If they are unhappy with nonmembers' business, why do they not change their policies regarding cash cards? Why not cater exclusively to members? If they allow anyone to use their cash cards, they shouldn't allow prevalent discrimination against nonmembers. Overall, this has been a most disturbing and upsetting event for me.

Complaint: We needed a new bed mattress and decided to go with one at costco. It was our first costco experience so we joined. They day my wife wanted to pick up the bed I was out of town. She loaded the trailer and headed to costco. She immediately asked how she should go about getting the bed mattress, king size, and was told to get a cart and someone would meet her on the isle. She asked if anyone could load it and was told no but they would put it on the cart for her and roll it to the front while she finished her shopping. 30 minutes later she finally rounded up someone to get the mattress from the shelf and load her cart. The original request for help never showed. The guy loaded the cart and started to walk off. My wife asked if he was going to take it up front and he said 'No, just roll it to the front, its easy', something to that nature. By the time she reached the front of the store w/ a cart loaded down with a king size mattress slight damage most likely had been done to products that hit the floor as the mattress scraped down the isles, as one would expect. After her purchase at the front she asks for help loading and waited again. Finally someone walked out to the truck and trailer with her and helped her load the king size mattress on the trailer then proceeded to leave. She asked if they were going to secure it in any way and they replied that it's not Costco's policy. They are not allowed to secure anything, only load, for liability. Now, this is my biggest complaint aside from the lack of help and customer service. Never have I ever shopped anywhere that needed something secured that had such a policy, nor the horrible customer service. Lowes, Sears... I've never heard of such! If Costco wants my money, then provide some customer service. If your not going to do this then why sale such large items at your stores, stick to the internet / e-commerce! Anyway, my wife tried for a long time to get help in the parking lot to strapping the mattress down. She had her straps and was ready but needed one single hand to hold the hook on one side while she cranked down the other side. In this area, where people have more money than heart, people just walked by and starred. She then went to ask for help just to hold down the strap and they wouldnt have to play any other part in securing the product to our trailer and they said they could not. By this time over 2 hours have passed since she entered Costco with the only shopping being this one item. She called me on the phone crying because she didnt know what to do. I told her to go in and have them come get the mattress, give us our money and membership back, and go home. Then I called Costco myself from out of town. I asked them about all this and why they could not just at least hold down one end of the strap with one finger? They said they could probably do that and put me on hold. I eventually hung up after several minutes of waiting. Shortly after someone exited the store and approached my wife with a document stating their policy on not helping their customers secure merchandise purchased from Costco, then went back inside. If this would have been me I would backed my trailer thru the front door of Costco and pushed the mattress off and made a big scene. The end of the story ends shortly after a family member comes to the store to help my wife because by this time she was not in a state to go back in the store or deal w/ returning it. She just wanted to be done and let me take it back when I could. I have so many issues complaints about the first experience with Costco but my biggest is their policy and customer service. I never thought I'd see the day where businesses that want your money have this attitude. What happened to customer service. It Costco understood what customer service means, they would not even have such a policy and train their employees at it as well. So, someone sued Costco or something happened along the way w/ an employee not securing merchandise properly at some point? Most likely. I have to assume they wouldn't have this policy going into the business. It's part of doing business. If you can't provide customer service and way for your customers to get their merchandise home, then why are you selling it? So does Costco deliver items you purchase in the store? No. Your on your own unless you shop online. I'll never purchase another item from Costco and I will be spreading this like a disease as the internet marketer that I am. Thanks Costco!

My boyfriend's perscription was shorted 20 out of 70 pills at Costco Pharmacy in Issaquah; they even stored it in a smaller bottle. I was right beside him when we counted it. Costco claims to have "recounted 3 times" and refuses to admit any fault, which can only mean ONE thing; my boyfriend's medicine (which, by the way, is the strength of morphine) was STOLEN by someone in a white coat, someone we should have been able to trust. My boyfriend is unable to get the proper care he needs and is now lying in bed, pale, cold, sweating, SUFFERING, because a Costco Pharmacist stole his medicine. Pick up your medicine here if you like, but I would advise counting your pills out right in front of the cashier. Who cares if they think it's 'annoying'? This is your health we're talking about here. Don't let Costco Pharmacy abuse you.

And, YES, Costco, I'm going to post this review everywhere I can find! What you have done to my boyfriend is disgusting, and I will fight to the end for this.

I received an email from Costco.com stating that I could purchase a Verizon Wireless Droid X either in the Warehouse stores or online for $99.99 and the price was good for either a new activation or qualified 2 year upgrade (which is what I wanted) as long as I brought in a copy of the email. I attempted to obtain this price at 2 different warehouse stores (Lancaster and Westlake Village) and was told at both stores that they did not care what the email showed their price for an upgrade was $149.99. I also attempted to obtain the price on Costco’s web site and it was also $149.99. I emailed Costco and they replied that they agreed with me that the price should be $99.99 and they would refer my email to the Costco employee that is the contact with the company that runs the wireless kiosks in the stores. That was the last I heard from them.