Do not use/purchase Costco debit machines it is the worst mistake I have made so far in my business. We had one installed a few months ago and signed a 3 year contract and now we find out they cannot take more than a 5 number pin and cannot take a chip as of yet "but they are working on it". 70% of our customers have 6-7 numbers in their pin and 90% have chip cards. The bank doesn't issue non chip cards anymore and now we have to inconvenience our customers and tell them to go use a atm... I tried to speak with them and was very rudely told I can wait until they feel like updating or cancel contract for a $250 fee. So now I have to pay a fee for something that doesn't have a use unless my customer wishes to use visa which is more expensive for me but makes Elavon more money!!! A $250 fee to cancel... $250.00 worth of advertising isn't going to fix the campaign I am about to embark!

I had an optical exam at the Santa Rosa Costco one year ago. Previously, I had purchased Proclear multifocal contacts from Costco, but couldn't afford the $440.00 per year cost anymore and so told the Dr. as much. He said he would fit me with a cheaper brand to correct my astigmatism. They are (Biofinity Toric)the worst contacts I've ever had in my 30 years of contact lens use. Its only partly a bad prescription (I can't see anything clear within 4 feet). They are also extremely difficult to remove and very uncomfortable. The prescription for the glasses is the same. I get headaches when I wear them and have to pull them down away from my eyes to see anything remotely clear. I wore the glasses and contacts for a month and made another appointment with the doctor to address my concerns. During my appointment I described the issues I have documented here, whereas he proceeded to trivialize my concerns by telling me that the prescription was based on my answers to his questions during the exam (how many of people intentionally tell the optometrist that the letters are clear when they're not?????). When I repeated my concernes his response was very defensive...as if I was criticizing his ability. He said sarcastically, "you've already told me that!" I said, "Yes, but you're not listening to me". He then prescribed a trial pair of contacts which were not much better. In spite of his belligerent manner, I attempted to reschedule another appointment with him, whereas his office did not return my call. That was over three months ago. I feel a close connection to Costco having grown up in the Seattle area and becoming an early Costco member back in the '80's. I've known for many years who Michael and Jeffrey Brotman are...and even used to patronize their dad's store: "Bernie's"...then "Bernie's and Bottoms".."Natural Selection" and "Jeffrey Michaels". My step daughter modeled for their brochures and worked at Corporate in Kirkland. So, I'm Pissed that Costco would have such a rude, unprofessional optometrist working for them at their Santa Rosa store. Thanks.

Bad customer service at Costco Tires in San Juan Capistrano? Yes, definitely. I had purchased tires there and needed them to rebalance a flat I had. The tires manager had an attitude and it got worse. An hour later I complained to a manager Lianne, which went with me to talk to the guy (Ian?) He excused himself telling her that etc, etc, ...Well, another half hour and nothing happens, so I ask for my keys and then suddenly they are free to do it at that moment !?! (they were two to three guys working on one tire?)Maybe it is better when you buy the tires, but when it is a warranty situation NO GO!

SEQUIM COSTCO CUSTOMER SERVICE works like a " CLUB " - if they recognize you as being RICH or one of their Buddies they refund you anything even without a receipt! If you don't fall in that class, you are subject to racial descrimination, sarcasm and ridicule. COSTCO CARES ONLY ABOUT MONEY, they could care less about "just being HUMAN" - CORPORATE MANAGERS DO NOTHING, ZERO, TO HELP, unless again if you are RICH! SAD that a company like this is allowed to stay in business - Washington State needs an OMBUDSMAN to keep bad companies like COSTCO in check! They spend MILLIONS to try to buy an election that allows them to profit even more selling hard liquor but care ZERO about "the little guy"

Costco is currently promoting a product called E Shield that is installed by K-Designers that is guarnteed to save you 25% off your energy bills. Before you contact Costco, visit a site called energysavers.gov, that has research about radiant barriers. You'll find they are not recommended for cold climates and will not result in 25% energy savings or anywhere near that.

If you decide to respond to Costco's email, as I did, you will not have a pleasant experience. K-Designers is a high pressure sales company. Yes, I received the 10% costco discount, but also was given an even larger and more significant discount if I would sign the deal while the sales rep was still here and if I would allow them to take pictures of my home and if I would write letters of testimonial about the product. What about the 25% energy savings? Given the price quoted, K-Designers could easily give me the maximum one year guaranteed savings of $500 and they would still have been over three times higher than a local installer. Please do your reseach and get local installer bids before contacting Costco. Then if its still a good deal from K-Designers, go for it. You'll even be offered free vinyl shutters and a brass door bell button!

This is a high pressure sales job that is not up to Costco standards of quality and customer service. It is an overpriced product that has no value in cold climates and some value in hot climates. Costco did cancel my order upon request, so I'm only out four hours of my time listening to a high pressure sales talk and internet research and $13.65 to send the overnight contract cancellation to K-Designers. Research before you contact Costco on this one...I think they were taken in by the sales presentation, just like me!