For years I have been purchasing products for my work, on my personal Costco card. I have the Executive Membership so I get rewards, and I share with my card with my mom. I usually ask for two receipts so I can get reimbursed at work.

A few weeks ago, I was told that I cannot do this anymore, it is against Corporate Policy to give two receipts, and they made a really big deal about it. I said I would just go through the line twice, and be done with it. They said they would do it for me "this time" but it would be the last. I said, fine, next time I need two receipts I will just go through twice.

Tonight when I went to Costco, there was a hold on my account. I had to be taken aside and told about the policy again. Give me a break!! How ridiculous can you be Costco. We have a membership at my work, so it is not like I am using the membership and your not getting the money. I have my executive membership - which is 100.00 and a work Membership - which is another 50.00 - We spend literally 2, 000 - 5, 000.00 per year at your stores, some years more...and your going to stop me and scold me about wanting two receipts occasionally!! How ridiculous can you be...I am not stealing from you, and I don't appreciate being treated like a thief and a child.

Unfortunately, you do have good prices and products, so I will still shop at your store, HOWEVER, I will do my best to get as much as possible from Cash & Carry, and local stores - I am really tired of your "policies"!!

Three years in a row, Costco has neglected to send me my executive membership check. Every year I have to call and fight corporate before they send it to me weeks later.

This year again, they supposedly mailed out my check in January and now at the end of August I have received nothing...again. I complain at the store, but they just request a new check form corporate as they tell me that I will receive a new check within the next few weeks.

I am curious, is anybody else going through this, if so I would appreciate knowing the details of your experiences.

I have been using coupons at Costco since they started sending them. The first couple of times I used them I dutifully cut them out like I do at our other grocery store. Each time I tried to hand them over the cashiers waived me off; they didn't need the coupons and would either punch in some unknown code or scan the coupon booklet (bar code near my address). The coupons would then be deducted for all the items I purchased. Great, I thought. Modern technology at work. I continued to use coupons and after the second or third time stopped cutting them out - why bother? I would show them the booklet, tell them I had coupons and they would do the rest. Well, tonight at 8:30 as the store was closing and there were a number of people waiting in line behind me the cashier ("Sharon") tells me I have to tear them out. I asked if she was kidding. No, she was not. I think I asked her 3 or 4 more times. Was she serious? It's 8:30 at night. The store is closing. There are people lined up behind me and she is going to insist I page through the booklet to tear each one out? I protested, told her I had been coming to Costco for years and never had to cut out coupons before. She then essentially accused me of lying saying they have only had coupons for a little more than a year. Note that I said I had come to Costco for years not that I had used coupons for years. We continued the back and forth, openly arguing, me threatening to complain to the manager, her saying she IS the manager. I was angry and told her so but kept my cool even though I was so mad I was shaking. I dutifully paged through the booklet and started to tear out each coupon one at a time - while people continued to wait behind me in line. Then she keeps telling me the amount due and I notice that it's not changing. She registered all the valid coupons even before I gave them to her, just as they always had. In the end I didn't even give her all the coupons. She was essentially making me jump through these hoops just to go on some kind of power trip. She claimed they needed the coupons because vendors are accusing them of registering coupons falsely. There were a number of different ways she could have dealt with the situation including (1) saying please do it next time and taking the whole booklet which would have provided them with the coupons they needed for the vendors. (2) Continued to insist that I provide the teared out versions but offered to help me tear them out thereby minimizing the conflict and saving everyone including all the other customers in line time, (3) registering the booklet and then suggesting I go the the service desk where someone would help me tear the coupons out (4) Still insisted that I tear them out to satisfy the store policy but do so apologetically, recognizing that I had not tore them out because my expectations had been set by multiple previous experiences in the same store. I know they do a lot of business and my money may not mean much to them, but I spend almost $300 that day and I have never been treated so poorly when spending that kind of money as I was this time. I will call corporate tomorrow and demand a refund on my executive membership. If I want to be treated like dirt I'll shop somewhere where I don't pay for the privilege.

Zade is the meanest person on the face of the earth. Who do you think you are missy to treat everyone so badly. I am going to make it my business in life to have your career at come to an end. I bet you don't treat Jim Senegal like that when he walks your warehouse.
If you where on the side of the road, broke down in a thunderstorm, with your kids, I would not help you. What you spread around is going to come back around, so be waiting. I hope to see it.

While shopping at the Edison, NJ branch of Costco today, my 75 year-old mother, who was shopping with me, was yelled at twice by Costco employees. The first time was when she was pushing the cart down the "cart" side of the check-out line. The woman at the cash register pointed to her with her finger and told her to "get on the other side" . The second time was after we had paid and were about to push the cart away from the register. The employee responsible for putting the scanned items into the cart told her "you have to get out of the way" and pushed her forcibly. Both times the tone was extremely hostile and there was not even so much as an "excuse me", "sorry", or "please". I found this type of behavior absolutely unacceptable. Not only is it terrible customer service, it does not even measure up to standards of common courtesy that people normally use in addressing another human being.