I think that Costco is taking its name for granted . Most of us are receiving very bad attention and we still buying from it. If you ever visit Costco in San Bernardino California, don't worry, that is the worst place to go shopping, people are very rude, unpleasent, and most of all "ignorant" they have no manners for nothing. I think that people from Costo in San Bernardino still thinking as the last century, they don't know that money has the same color and that is the same value in all citizens. Lets move to SAMS Club!!

Costco-Cell phone booth, I was shopping at costco just before Christmas time when i was bombarded with tempting offers as I pass by the cell phones booth. The manager at this booth offers me a great deal to switch from cell phone company to another. transferring my and my family phone numbers without cancellation fees and no activation charges, he also assured me that the lines/account will not be active until I come back from vacation and activate them myself! I signed the contract and all, and I left the country for a holiday vacation to come back and find all these bills in the mail from the "new wireless company", they charged activation fees for each and every phone, they didn't transfer the numbers, and they started charging from the date i signed the contract(although I haven't even USED the lines AT ALLLL!)

I called the wireless company to inform them of all this, they said that the manager who signed me up did not make or leave any notes of such, they asked me to go back to the manager and speak with him. I went to Costco again to meet the manager, i gave him my bill and details, he told me he will figure it out and contact me..but never did yet!

I purchased 4 Michelin tires on 11/14/08 for $$1528.15 Waaranty for 60 months. After just 7, 000 miles the defected front tires were worn. Discussed the issue with store manager to no avail, will not honor the warranty, had to purchase 2 front tires at $658.15.
I will no longer buy products from Costo because of their dishonesty and mediocre customer service.
Invoice # 004450150289 & Invoice # 004450157005

Having spent in excess of $600 on goods in Costco I knew I would have to have customer service give me these items. In Costco they usually have a cardboard descriptor - for large value items- which you hand to the cashier. When I went to pay the cashier took the descriptor and then proceeded to charge me. When I asked how I was to collect the items - as she had taken away the descriptor - she pointed to the front of the store and said go there when you have paid. As I paid by cheque a manager had to verify the amount: he did so and after flirting with the cashier disappeared. I then went to the front of the store where no one was and no one seemed interested in giving me the items I had paid for. When I eventually told some one that I wanted to have the items the guy who had verified the cheque came into view. When I asked him why he had walked off he said he didn't know that I was collecting anything. He then became sarcastic saying how there were other people in the store besides me. I then got angry and asked to see his manager who told me that when the cheque was verified they would know I was picking something up. What should have taken a few minutes resulted in me wasting 30 minutes of my time all because of rude an incompetent staff.

Quite frankly the service at Costco is appalling and the only reason to got there is the prices are competitive otherwise I would avoid the store like the plague.

Three weeks ago I went to Costco to order eye glasses. They have a numbered queue system, which should have been my first clue that they don't mind making customer wait a long time. When I arrived and took my number there were about six numbers ahead of me. More than 20 minutes passed before they finally called my number. The girls working there had served two young guys out of sequence. So not only do they make you wait, if the girls working there aren't interested in flirting with you then you wait even longer.

Finally I was able to get service and within a few minutes was able to place my order with them.

They told me that my order would be filled within two weeks. After three weeks I called them to find out what was going on. To which they responded that my glasses had been ready since December 4th, but I never got a call.

I drove the 30 minute to Issaquah to pick-up my glasses. When I arrived there were dozens of customers in the queue in front of me. From my previous experience I knew that this meant that my wait would be nearly an hour. Since all I wanted was to pick-up my glasses, I asked the connected optometrist's office to help me collect my glasses. They were only too happy to inform me that none of the four people standing around doing nothing could help me.

Since I could not wait, I went back to my office and called them to ask that they mail my order to me. They informed me that there is a $5 charge for this and that I can only pay with American Express. I don't have an America Express card so they told me that I can drive the 30 minute back there and wait in line to pay the $5 fee.?? In response to this I canceled my order. This seemed to delight the girl I was speaking with. However, she initially informed me that they could only be refunded to an American Express card. When I reminded them that I can accept a check they finally agreed to mail me a check.

Upset with having wasted so much time and been treated so poorly, I attempted to file a complaint through the Costco web site. However, the complaint page is broken. Based on my experience, the fact that they have no means of collecting customer feedback is not a surprise.


In Summary:

- Extremely long wait times.

- Aloof, indifferent, and downright rude staff.

- Poor customer service policy.

- Broken customer feedback web page.