To improve on their customer service at Richmond, CA #482. Sunday 09/13/09 I purchased a Cinemark Tickets. I waited in line at customer service pick-up, I was the only person in line. This lady name "Jane" (white female, in her late 60's, orange hair) whose was standing right in front me doing something in the counter right next to pick-up area. There was another counter by the pick-up area are couple of staffs doing nothing just standing. Didn't even had the courtesy to ask if I need something or am I being help. My husband went to restroom while me waiting for somebody to help me, after 10minutes of waiting my husband got back from restroom asking me if somebody help me. I said no, I am still waiting. Finally "Jane" overheard me talking to my husband complaining I am still not being help, she looked at me and said do you have a pick-up?, of course I was a bit agitated when I responded to her due to the fact that she already saw me and still pretending she did not see me. She gave me an attitude (inappropriate gesture) with her eyes rolled up and said "Well I am only asking! I was stunned in awe asking myself why is this lady misbehaving! Where is the courtesy and good customer service! I was really hyped up and started yelling at her saying I pay my annual dues. Me and my family comes her every week and spend a lot of money at least $250-300 dollars and this is the crap service that I get! Unbelievable! I am sorry but you are one rude old lady, as much as I respect elder people, I have no respect with people who are rude to me. She was just smiling with smirk. When I saw that reaction, my blood pressure went up and called her stupid lady! The staff reacted to me like you have no right calling her that! This guy Alexander saying that's enough! Salamat po!(sounded like he was mocking my dialect in Filipino). I reacted more due to the fact that she didn't even apologize. Alexander came to and said "I am only going to ask you once to lower down your voice and stop yelling. My husband said you guys didn't even apologized and you reacted to my wife instead of knowing what is the root of this, I wouldn't reacted this bad, if this lady (Jane) was nice to me. If she only let me know that "mam somebody will be with you shortly" or "as soon as I am done with this I will be with you shortly" then, at least I know that I am not ignored, that I will feel valued as a customer" but instead they treated you like a crap, like I'm supposed to be lucky because I go to their store. I have complained so, many times on that store but I don't see any improvements at all with their customer service. Even if you complained to the store manager, you will still feel ignored. The manager won't even listen to you, the gesture like is I have no time for this drama, don't you have better things to do?, I worked so hard for my money and I want to be treated like a valued customer if I go to your store. Why is it that they are the only store who has a very bad customer service? In other locations like San Leandro #118, Santa Clara, even in Monterey CA, or Las Vegas, I am satisfied with their customer service. I wouldn't be surprise if the customers stopped going to their store due to very poor in good customer service. I could have gone to other store, who is less stress because it's more personal and plus I don't have to spend that much money and I know that I will be taken good care off. I can go on and on with all the bad customer service that I experienced or observed in this store. I hope some higher authority of Costco will do something about this. Give your staff an annual training about good customer service, how to handle an irate customer. Once a year remind them how to value their customers, how to handle a situation like that. Customer won't be misbehaving if we are treated nicely!

My 81 year old mother has been a loyal Costco customer for many years. She bragged about the superior service at the Henderson -Marks (las vegas)Nevada location. She had not been there in almost a year and wanted to take me there. Several days ago I agreed to accompany her.

We completed our shopping and waited for the clerk to ring up our items. I didn't notice the majority of the staff was almost entirely Latino until later. The clerk told my mother she was moving too slow to pay her. She stated other people were waiting. I was very offended since my mother was trying to move as fast as she could and started trembling. The clerk next to her said "..you know how they are". (we are African-American) I wanted to make a nasty retort but reframed out of respect to my mother.

We were followed to the Exit door by a scowling female. At the exit door the clerk look at the scowling female and back at us. She became very aggressive and agitated. " Where is your receipt!!!" You can't leave the store without your receipt!!! The other customers began to stare at us. I said "my mother is trying to give it to you but now I want to see a manager!!!"

The manager came and we stated what occured.My mother told him she had never been treated so badly at a Costco store. The manager who was also Latino was patronizing and treated us like we were the instigators. My mother was very upset and shaken by the entire incident and had to take additional insulin to bring her system back to normal. Shame on the COSTCO Marks location in Henderson Nevada. La Raza is alive and well at Costco!!!

I had a bad experience at your store Tuesday July 28 2009 8:25pm, Lincoln Park location (2746 N Clybourn ave 60614 WHS #380). Involving:

register 8 cashier Stephanie (rude, unprofessional, loud, insulting)
cashier at register 7 (bad attitude)

I stood in line at register 7 for 5 minutes. When it was my turn to be helped the cashier told me she was closed (She should have told me that 5 minutes ago). Then she proceeded to get loud and say, her closed sign was up, no, no, no I'm closed (I didn't see her closed sign).

Register 8 had just opened so I asked both cashiers which one will help me? That's when both cashiers started arguing with each other. Register 7 started yelling at Stephanie saying she was closed. Stephanie started yelling back at cashier 7 saying, she had a long line of other people she was going to check out.

That's when I asked Stephanie to check me out because I had already been waiting. Then Stephanie started yelling at me, telling me to get at the end of the line. That's when I said to Stephanie, "I'll just leave". Then Stephanie told me, I was crazy (she said that loud enough for everyone to hear--I felt publicly humiliated).

If you are wondering why members are not renewing their memberships this is a prime example. Your cashiers rather argue and insult customers than assist them.

Cashier 7 and Stephanie on register 8 saved me about $500 dollars.
$50 to renew my membership
$50 in groceries
$400 new tires I was going to purchase the next day.

I am confident your competitors will appreciate my business.

Today July 20, 2009. I enter Costco the worker was looking at me like I can't own Costco card because I’m a teenager. (The Entrance lady was the same person that was giving me attitude when I leaving Costco few month back because she was talking to her co-worker wasn't even paying attention to her job so I kept pushing my cart out all the sudden she YELL at me, telling me to come back because she didn't check my cart with the receipt. Then we had agurement in front of Costco so the manager came out trying to talk everything out. We told the manager she was talking to the co-worker wasn't paying attention. So we just walk away she was yelling at us we was yelling back at her. She was so rude). Then Today I was follow all around the store by manager and security because they were accused for stealing? I even wave at the manager and the security. They wave back. After I paid for my chicken, bread and car towels. The cashier was yelling at the co-worker saying " WHY YOU YELLING AT ME FOR !! I just look at her she just turning her head. I left costco the manager and the security came out hiding behind the pole either manager/security called one of the co-worker (loader??) follow me to my car copying down my license plate. I don't know what's their problem?? It's the worst costco i ever been too. racist manager and security. I will never go there ever again.

I am an Executive Member at Costco and for those who don't belong that means we pay $100 annually for the privilege of walking in their doors. I have been a Costco advocate for many years, in fact, I used to love them. But the bloom is definitely off the rose.

I received a HP tx1000z on 2/24/2008 as a gift. Almost a year to the day, my beloved and extremely necessary for my business, laptop stopped booting. It also stopped charging and got so hot I could have used it to fry eggs. HP was absolutely no help because my laptop was out of warranty.

Costco, however, provides their members with a 'free' second year of coverage. I put the free in quotes because the shop that Costco wanted me to send my laptop to is Cybertest. Yes, THAT Cybertest. I naturally refused and asked for a secondary choice. The second shop, MicroMedics, yes, THAT Micomedics was also nixed with an unsatisfactory. I am getting it repaired myself, out of my own pocket, at a local shop with a 'B' rating from the Better Business Bureau. Costco also refused to reimburse me for the out of network repair; but I would rather my laptop be safe.

This episode led to some very important information. Apparently, Costco has never received a negative report from a Costco member about Cybertest. I understand this to mean that Cybertest is specifically choosing to be less than careful with PCs from other stores. So, for Costco members, be warned: That 'free' second year is absolutely worthless unless you are willing to risk sending your valuable gear to the Cybertests of this world. And for everyone else, maybe you should try and claim you bought your laptop or what have you from Costco.

The main thing I got out of this was an extreme amount of disappointment with Costco, but also surprise that they don't vet their business partners. Usually companies with good reputations want to make sure that their business partners are also good to their customers. In this regard, I feel that Costco has seriously dropped the ball.