i ate 2 bread rolls and it has paper labels inside the bread roll. i want to know how to complaint to FDA and other agencies.

know any good lawyer???

email me
[email protected]

Disservice to the customer: I have a number of beefs with Costco Wholesale. For years now I have gotten a type of bait and not switch from costco. Generally I find their own Kirkland Brand to be well priced and of good quality. On five occasions I basically got hooked on either a Kirkland Product or another mfg. product--hooked meaning it became a staple of or in my families' diet and then because of market conditions Costco has discontinued these products. OK business is business, so I called Costco, and explained that I drive 35 minutes each way to get to Costco and should they drop an item it would be nice to know in advance. No such luck was the response. Anyway to check online ahead of time to see what disappointment might await, ----- no luck the response. Are you interested in my complaint----- no not really is the response. Do you have some means for "members" (which should really be altered to privilege holders, we aren't members, members have some voice) to voice their likes, dislikes, desires, ---- answer----- no but thank you for wasting your time calling and giving me something to do for 3 minutes.
OK, with a deep breath and a big long extended o and extended k.
Last time at Costco: we have member cards via an arrangement we have with our employer. The gal with the task to get our yearly contribution forgot to get/solicit the contribution from me. I spend 65 minutes shopping and get up to the checkout: "your card expired this Tuesday" go to customer disservice. Where they told me I could pay $50 and buy my items. I retorted, I have had this card 7 years, there was a mix up and no $50 for you. Can I speak to a manager. The manager refused to allow me to check out by using someone elses card, even her card--go home, no food for you!! If I had been told, look guy I will get fired if I do that for you. I would have taken her response without doing much chewing of my own cud but just hearing no seemingly for the glee of it did not cut it.
There are probably 10 items, that I would really like to buy at Costco, for both price and quality but the "arrangement" is over, I can and am going elsewhere.

After a horrible experience with a company called eCost, which sold me a Westinghouse 42" TV for a very good price plus $50 shipping and a six month warranty and never delivered, I kicked myself and went to Costco online, where the exact same item was being sold for TEN BUCKS MORE... lousy ten bucks!... with a two year warranty to boot.
Costco was always my preferred vendor when I lived in a city that had one of their stores. Now, I'm old and in the boonies. No Costco, but they're online with the same great prices and service. I got my TV three days after ordering it, and am totally happy with both Costco and my Westinghouse LCD TV. To sum up: I should have gone to Costco right away, instead of wasting time with a bunch of incompetents.

Costco has the most miserable customer service I have ever experienced. I once spent about 2 hours shopping, and was set to spend over 200 dollars. I waited in the long line and the cashier scanned all my stuff. I tried to pay with a VISA (most widely accepted credit card in the world) credit card, which apparently is not taken by Costco. It was the only form of payment I brought, and the cashiers would not take it. I asked to speak with the manager, who then repeatedly rolled his eyes when I explained to him my situation. As I began offering alternatives, he would just say NO without even hearing my entire explanation. I do realize that it was my own fault for not bringing the correct form of payment, but don't get angry at me for doing everything I can to save myself over 2 hours of my time.

After this experience with the manager, I immediately called the Costco customer service call center to complain about the way I was treated. I got on the phone and explained my situation about being inconvenienced both by their credit card policy and by the store manager. I explained that I was paying a flat fee to shop at a place that doesn't accept a form of payment that is very convenient for me, and that I was very angry about the way I was treated by the manager, and that the flat fee I'm paying isn't worth it for such poor service. I was expecting a discounted membership, or maybe set of coupons, but the low IQ people on the line did not know how to do their jobs very well. One of their main functions is to be sure that they do not lose customers, because it costs 10 times more to get a new customer than to hold on to an existing customer. However, after going three levels up the chain of command, I realized that they were not going to give.

These are my last words during a conversation with their main supervisor at the call center

Me: "I really enjoy shopping at Costco, I think they have great prices and I'd rather not cancel my membership. Is there any way you all can work with me to compensate me for the time I lost in your warehouse tonight as well as for the treatment I received from the store manager."

Supervisor: "I really don't know what you mean by "work with you".

Me: "How about a discounted membership or some coupons".

Supervisor: "Here at Costco we don't really do that. We at customer service don't give stuff like that".

Me: "Ok, cancel my membership"

I'm now a loyal Sam's club member, and their service is much better than Costco.

The customers are VERY RUDE. The store has samples all over the place, and people push and shove trying to get samples. When it is crowded, people are behind you, rushing you, even though there are about 100 people in front of you. I hate this store, and I won't go again. There needs to be more organization, security guards because someday you will read in the papers about fights breaking out in these stores. Also, the staff are rude as well. They rush you, to take your food and throw it on the counter, and snatch your card from you and throw it back down, just to try and hurry up to ring you up. If you aren't in a rush, DO NOT SHOP AT COSTCO!!!