I purchased a televison from costco 14 monthes ago. The television quit working and i called there customer service. The customer service told me it was under warranty and i had to try to do a bunch of resets. They were unsuccessful, I asked the guy what to do and he said i could try to take it back to the store. I took the next day off from work and hauled the 60 inch television 15 miles to the wharehouse. They told me at the stor that they do not take anything back over 90 days and i should have been told this by customer service. They would not help me. I called customer service back and they said it was their mistake and i had to schedule a service appointment which i did for wednesday which was two days later. I took off work on wednesday and they never showed up. When i finally got someone on the phone the service people said they had to order a part and apologized for not calling me so i could go to work. I paid 2100 dollars for this televison and have used 2 of my vacation days trying to get it fixed or returned with zero help from costco. I will never buy anything from them again and i have dropped my membership.

We ordered an Infinity Spa from Costco.Com for $3000 which included curbside delivery. The Costco contracted driver told us that it would cost $245 to bring the spa to our backyard and attach it to our wired receptacle (which we had wired to receive this spa for $500). It was delivered at 5PM on July 24th and we gladly paid the driver $245 to get it brought to and hooked up in our back yard.

We filled the spa with water added the recommended amount of chlorine and decided to go to bed and turn it on for the first time in the morning. In the morning we were horrified to see all the water (except for a 2 inch deep puddle on the bottom) had left the spa and drained all over our perennial flower bed .. chlorine and all. Most of the plants are now dead. I called Costco on 7/25 to tell them of their non-functional spa. It was suggested that we remove the front panel to see if in fact the drain hose was unplugged in transit. It was not but we did see a loose hose inside the spa which was hanging attached to nothing and with no plug. Costco passed us along to Todd who was handling the Infinity Spa end for Costco. He contacted me that afternoon on 7/25 and said that an Infinity technician would be in touch with me. On 7/29 when I had not heard from anyone I called Todd and left a voice message asking for the status. I sent and email also the same day to Todd asking the same thing. No response. I repeated the process on 7/30. Again, no response.

On 8/2 I left another msg and sent another email. Finally on 8/4 I asked Todd via email and voicemail to have this DOA spa picked up ASAP. Finally on 8/4 I got a message from Todd that a technician would be in touch with us within 72 hours to repair the spa. I said fine and actually commended him on his taking care of the situation. The technician never called.

I called them (TC Enterprises) on 8/6 and spoke to Dennis, the lead technician. He had no idea about this issue and said, furthermore, they only dealt with spa surface repair. I immediately called Todd and left a voicemail and email for him to please come and get this DOA spa. He finally returned my call on 8/8 leaving a message that I had to pay again to have this dead spa delivered from my backyard to curbside. I have had it.

We have been here with a non-functioning spa in our yard, dead perennials from the chlorine that was leaked and we are still expected to pay the $3000 on our Costco Amex card, assume the loss for the $245 back yard delivery, and never even mentioning all of our perennials. And now they want us to pay to get the dead spa shipped back.

We bought this brand new spa from Costco. Costco delivered the item DOA and has done nothing to undue the damage. We are executive members of Costco and have been members for over 15 years without a complaint. We are cancelling our membership when it expires in September. Costco, you were the shining star in our book. What is happening to you?

There is no question that Costco is now involved in politics. It only allows Falun Gong to sell tickets under the guise of culture but of course allows no other organization that same opportunity. When questioned, they say if you do not like it give up your membership.

Winslow Media Console

Item # 274584

REFERENCE ORDER #28615142- This order was confirmed on May 26, 2008. On 07/11/2208 the item was delivered to me in damaged condition (the front leg had been broken off at some point and then re-glued attempting to conceal the defect). I refused delivery of the item.

This episode has been one of the worse buying experiences of my life. I want to talk to a human being to discuss my recourse on this issue. If I do not get satisfaction from Costco or its delivery agent, I will take this to San Francisco News station's "7 on 7" Consumer Watchdog program. I refuse to call expecting to talk to a human being only to be told to leave a message and someone will get back to me in 4 hours (which they do not). I am requesting my money back in full (including tax). I do not plan to make other purchases via CostCo.com. I would like a call back from your Customer Service to confirm when I can expect my refund.

Here are some of the issues regarding this order:

1) I was notified by HEPDirect the item was scheduled to be delivered on June 27, I was then called & told that the item would be delivered on June 28- if I couldn't receive it then, I would have to wait two more weeks. I tried to contact HEP Customer Service to make other arrangements, but my calls were not returned (after repeated calls to HEP & Costco)

2) The 2nd delivery was scheduled for July 7. As of July 7 I was not contacted by HEPDirect to confirm a delivery time. After repeated calls to HEPDirect & Costco Furniture Escalation (which in many cases were not returned), I finally received a call stating the delivery would be between 7 & 11 on July 12. I received a call after 7:30 on Friday night (July 11) asking if the item could be delivered in a 1/2 hour! I accommodated the gentlemen (having to re-arrange my evening). As it was dark, I was fortunate to identify the defect before they had left the area. To their benefit, they did return and pick up the item.

Costco has absolutely no control over either the quality of goods or services when contracting out to a 3rd party. What exacerbates the situation is that there is no way to get in touch with anybody to get assistance with problems with your delivery company (or, for that matter, with Costco customer service). How do you expect to maintain a reputation when 1) You have no effective Customer Service for corrective action, 2) You have no control of goods or services you are selling, 3) The quality of the products is substandard?

I can almost guarantee you that you will be losing valued business & residential customers if you continue to use HEPDirect for scheduling & delivery of high dollar items. Bar none, their customer service is the worst I have ever experienced. I must say, that Costcos is a close second.

I am making a copy of this correspondence in the event I do not receive a call back from Costco.

I am 54 year old black man who was hired as a seasonal temp for Costco. I loved my job and received excellent evaluations. I was told during orientation that the ones that worked very hard would be rehired as permanent employees. My wife a federal officer who shops frequently in Costco was appalled by the conversation I had with an employee that stated that they are hiring only caucasion back. My wife and I who are church going people refused to believe this, until several months went by I saw several employees who are caucasion and young. Two of them banged in several times and were late a couple of times. I was always punctual and never missed a day. I was constantly called to come in early or come in on my day off. I was told by several employees that I was definitely coming back. I spoke with the manager today and he told me that they did not hire anyone back. This is a straight out lie. I Have been there numerous times only to see several of the temps who are now back working at Costco. The same ones who came after me and just happen to be all caucasion. There were approximately 8 African americans that were hired as temp to include myself and not one was hired back permanently. I am not bitter but I am appalled that this is going on with Costco. One manager said that know one knows why I haven't been hired. Another said off the record they are saying it could be your color. In society today this is unacceptable. I really worked hard and my evaluations speak for themselves.