One Sunday after purchasing two items we were trying to leave the store but there was an exit line of more than 25 other suckers. When we tried to go around, the door monitor grabbed the receipt from my wife and ordered her to the end of the line, and would not return the receipt. After about ten minutes of arguing she tore the receipt and threw it on the floor. We left the store never to return again. Now we have no more membership dues, it’s the best. Why pay a membership fee to be treated like crap. Now we only shop at stores without membership fees.

I just have a very bad experience today. My family and I went to go shopping at Costco and since it's too hard to park I asked my wife and two young kids to go ahead while I'm looking for a parking spot. My wife is a Costco member under AMEX and I'm an Executive card member paying an annual fee. In my hurry I forgot my card at the car and did not go back thinking that the lady at the entrance will let me in since my wife is already inside. I courteously asked the lady named Lorraine if I can go inside and look for my wife who at that time without my knowledge was at the ladies room. This nasty lady keeps on harassing me and repeatedly ask for my card and since I'm still looking for my wife she pushed me and yell at me to go out of the building right away. The people looked as if I was doing a criminal act because this lady keeps on following and yelling at me. This act of unprofessional ism, rudeness and arrogance of an employee dealing with their customers is very damaging to Costco. I don't deserve or any Costco member to be harassed and treated the way I was treated by this nasty lady. Why because I'm a minority? I am paying fee for this card and she has no right to harassed me. I asked her to call the manager but no manager show. When my wife saw me and learned what happened she immediately show her card. Even so this arrogant lady ask us to leave the building and call the cops. I waited for the cops, meanwhile people came to me giving and offering their support to be a witness should there be an investigation. After talking to the police officers, we decided to leave the building. Never, never to shop at Costco again forever. I'm also writing a complaint to Costco's HR manager to do necessary action to such an arrogant employee named Lorraine at the entrance of Costco Edison Branch N. J. Now I'm one of the hundreds of people complaining how Costco member's paying hard earned money treated like a criminal in front of people and my kids. I don't deserve this, no body is. Costco should be more careful in hiring people and hopefully this Lorraine will be given appropriate disciplinary action. Costco members never go shop at Costco Edison again this might happen to you too.

I was being served terrible by the same supervisor twice at Costco Mountain View. The supervisor, a middle age, Mexican person with black eye brows and black short cut, works at Merchandise Pick Up sector. This afternoon. I purchased two digital cameras, and when I asked a cashier for separate receipts, the teller told me to talk to a supervisor. This supervisor looked very serious when I asked him how to get two separate receipts for each digital camera. The guy told me that because of the Costco system that does not allow to print multi-receipts, But if I were an Executive Member with an AMX card, I can get multi-receipts. This supervisor (I did not want to reveal his name) told me to go to return sector.This guy said, "Ask them (people who work at return sectioin) to give me a call, then I will let you go to the cashier and get your receipts." I returned two items, and because I am not an Executive Member. The second terrible experience occurred to me when I returned to Costco at Mountain View. Around 6:15pm, the door was closed. I asked a person who checks the receipt at the exit door if I could have a chance to enter. However, that terrible supervisor hurried to me, and said, "We're closed, OUT! " I replied, "I just wanted to pick up one item very quickly."It is fine that the Costco has its own policy, but this same supervisor's attitude was really horrible!!! "Out!! Have a good day!" says the supervisor.

No real news here. Costco treats its customers like cattle. My last trip to Costco, Marina Del Rey, CA (which has a "D" rating by the local Better Business Bureau by the way) started with an unannounced change in hours for their "more expendable cattle", causing me to wait outside for 20 minutes before being allowed to enter the palace. Once inside, I did my shopping and got in line to pay. There were 2 cashier clerks and one of them accidentally dumped my 1 gallon bottle of car wash soap on the floor, causing a major spill and bringing the cattle-drive to a standstill. While she spent a couple of minutes mopping up the mess, rather than walk over and fetch a replacement bottle, the second clerk just stood there. After the mess was cleaned up, I asked why they had not taken a minute to get another bottle and they said they would, and started to take the customer behind me. I insisted on not being passed over and said I would not pay until they took 60 seconds to get another bottle. After several minutes, a manager comes by. Now we have 3 employees standing around doing nothing, when all they had to do was get another bottle and I would be on my merry way. Not good enough for the cattle-drivers - the manager rudely voided my sale and took the next customer. Yep, must keep the herd moving at all costs even if we lose one cow. So rather than spend 60 seconds to correct the problem, they chose to spend 15 minutes re-stocking my groceries and piss off a customer. Nice.

Directv contract bought at Costco Directv kiosk for Saturday install. Installer shows at 11AM for a 1:30 PM appointment, but has to reschedule next Saturday. One week later, my appointment is "between 11AM to 2:30PM". No show. Directv calls me to reschedule "between 5 - 6:30PM". It is midnight, no show, no telephone call. I call Directv next day, Sunday to complain and they offer me either a Wednesday or next Saturday "appointment", which means I would have to take a day off on Wednesday, or play the same on a third Saturday, three weekends after I signed the service agreement. This is bad business and bad customer care. BEWARE to TILE ROOF OWNERS! I had a prior installation from the same people at Ironwood Communications here in San Diego (Directv installers) to my Encinitas house. I had an eight foot leak that fall, costing me $4500.00 to fix. The contractor said someone had broken the tiles from walking on the roof (most likely installing the dish), since they were the only ones EVER on my roof. Great, huh?
Costco is irresponsible, and careless, by offering Directv services in their warehouses to unsuspecting members, who deserve something better for their patronage and paid membership. And if you aren't a member, you ALSO deserve better service. But you won't get it from this company. Just do what I did - Google wearch Directv and watch all the negative legal complaint links that are listed. Is HDTV that important, that you can't get if from someone else? Ever hear of Netflix? Or a a free book from your local library? Oh and it's only $495.00 to unwind your contract before 18 months. Welcome to Criminal Corporate America!