Costco Tire Department

5 stars
(0)
4 stars
(0)
3 stars
(0)
2 stars
(0)
1 stars
(2)
Category: Automotive

Contact Information
California, United States

Costco Tire Department Reviews

Red Wood January 11, 2011
New rotation method a falacy
On the subject of the gentleman from Glendale, who had poor service from Mr. Lopez, I just think the whole recent idea of best tires on the back is a real hoot. So, this is not "hearsay", as Eucommia so eloquently suggests. Also, it's not about buying four tires if the person can only afford two at a time. How about considering the individual here, for once, and not trying to speak for them. The economy is poor-and has been-for many of us. Such a line as Eucommia's "buy 4 tires and there won't be any issues" is of no consideration, therefore, and
neither, then, is his opinion. I worked in tire & auto services for years. That was in the "ancient" times when we actually thought that the best tires should go on the front, since the front takes all the wear and tear, curves, and the average everyday front-wheel drive being the center of control. How crazy we really must have been, huh? Another gentleman here mentions hydroplaning and how placing the best tires on the back controls this-and traction. True, however, by doing such happens not to control the hydroplane and traction of the front, which is where your power, again, is located. If I'm sliding on ice or snow, do I want the better tires on the front or back? Ask yourself such a question. A little fish-tailing in the back is hardly going to cause an accident. By placing the best on the back, we're putting the sled before the dogs ... literally. If you look up the statistics, such reported accidents have risen nationally SINCE this "regulatory" measure. Another thing about this is how the companies are relating the whole thing to government regulating. This is not true. The government only suggests such, this isn't a law. The reason why so many tire dealers are copping out on it is because, well ... it sells more tires. The front tires always receive the most wear, so if you find new reasons not to replace them, the wear will only increase, of course. However,
so does the danger of driving on them. However, even when we were placing the best on the front, the customer had the right to decline. This tactic is just another one of those being used to push the consumer into purchasing. The only problem is that this is exactly what doesn't work, when it comes to winning over customers. I recently stopped in our local Omaha Costco. I've only had good service from this store. In fact, I've had better service in this location than
any other Costco in any city I've frequented and the staff is very courteous. So, here's the story: I have a used Chevy Impala and knew it was going to need tires when I recently purchased it. I hadn't
noticed the really poor shape of the rear ones, though, which were actually worse than the front. My bad. So, when I asked if I could have a rotation, since I'd noticed the fronts weren't in the greatest of shape, they declined, due the shape of the rears. Just call me Mr. Myopic. They told me that they could only rotate these if I replaced the rear, as they should have said. So, this is completely justified. Again, my bad. The car is front-wheel drive, of course, and I wanted good tires on the front. Due to budgeting, I was going to have to wait a bit to replace the the other set. So, they replaced the rears ... and then told me that the best tires have to stay on the rear-??? Wait, but you just said ... . Confusing? Yes, a bit. So, I was being misinformed. They sold the tires to me, but were less than straight about how they'd be handling this situation, giving me the idea that I was going to rotate after replacement. So, I had to take this, now being stuck (yes, to all you non-believers - stuck!) I had great tires on the back and, still, the less than so on the front. Back to square one. Costco - 1 Me-0 A snow hit right after this, though, and what do you think happpened? Well, I had no traction, was hydroplaning, couldn't get through at all, cars passing me, my car sliding all over. After twice getting caught in the snow on a side street, I was able to pull out but had to back up about a block, which was okay, since there was no traffic. The back tires
handled this reverse fantastically well! Too bad I just can't drive in reverse everywhere-and it's not even a rear-wheel drive!!! Costco still says it did the right thing and won't switch them. Blah! Blah! Blah! Oh, the tangled web we weave. I used to get angry with such things. Now, I just get back, which is why I'm writing this, in the first place. Since I am economically challenged at the moment, I'm driving my old Honda, which has old tires, all still working better than the Impala's mix of old and new. Oh, and I'm not shopping at the Omaha Costco anymore. As much as I'm NOT a Sears fan, by any means, I may need to use 'em a bit more ... at least for tires. That is where I'll be
buying the second pair, in case Eucommia would like to know.
sev July 19, 2009
Horrible customer service and treatment at tire department
I will no longer buy tires from the Costco Tire department. I have been a loyal customer of Costco for many, many years but the service at the tire department is just horrible, especially at the Glendale, Ca location. Recently I purchased a set of tires because my front tires needed to be replaced. The Costco employee helping me told me that my rear tires had to be moved to the front and the new set would have to be put in the rear. My old rear tires are mismatched so I wanted them to stay in the rear and have my new tires in the front. The employee said that would not be possible because of their policy, but that after driving 5, 000 miles or more, I could come in for a free rotation at which time my new tires would be moved to the front and the front tires would be moved to the rear. Well I went back to Costco after driving around 7, 000 miles. As soon as I tried explaining why I was here to the employee, named Michael Lopez, he cut me off and told me to “show” him in a snappy tone. So I showed him and then explained to him why I was here one more time and he flat out said he would not rotate my tires. I asked him why not and he just kept on saying he could take my car to inspect the tires but that he would not rotate them. I told him that made no sense and then he started yelling at me and then told me “I’m done. I’m not talking to you anymore.” At this point I told Lopez to call the warehouse manager, named Bob Holden to which Lopez said he wasn’t here today. This explained why Lopez was walking around acting like he owned the place and speaking rudely to customers-his boss wasn’t there. Finally the store manager named Ryan arrived but as soon as he did, Lopez ran to him and pulled him away into the garage and spoke with him privately for 10 minutes, lying to him about when had happened. After the 10 minutes, I finally got to speak to Ryan but by then it was obvious that it was a lost cause. Either way, I told him what had really happened and he “encouraged” me file a complaint with the corporate office which I will do next. I have never been treated so badly as a customer. Even though Lopez won’t get into any real trouble, he was still scared apparently because when I returned after shopping to get his business card, he pretended to not have any left when I had seen a bunch of cards on the counter before. I also caught a glimpse of the store manager Ryan yelling at Lopez for his treatment of customers. I had heard about bad customer service at Costco tire departments, particularly this location in Glendale, Ca, but I didn’t think it could be this bad. Oh was I wrong. And after telling friends and family and coworkers about what happened, I got a few stories told to me about horrible treatment from Michael Lopez and the tire department. I will NEVER be a Costco tire customer again. Even Costco as a whole is debatable.

Write a Review for Costco Tire Department

Rate it!
Review Title
You Review
Image
Type the numbers shown

RECENTLY UPDATED REVIEWS

permanently closed
Taxi To Heathrow & Heathrow Taxi Transfers
Chapter 7 Bankruptcy
Ride and Shine Detail
old ironsides fake id
Digital Marketing and Company Formation Services UAE | SEO and PPC Marketing
Escort ladyluck Frankfurt
Bulk SMS Gateway in UAE | Best Bulk SMS Service In UAE

REQUESTED REVIEWS

REVIEWS BY CATEGORY