I live in richmond va and We took out Truck to cottman'sthey also go by Express care and Valvoline it was the biggest mistake of our lives.When we took it in the only thing we needed was a enginge.the engine light was on .We bought our own engine and had it delivered and they said when it got there it was bad so, they had found one and ordered it for us.It was alittle over 4, 000 that was with labor.When we picked it up they told us that we needed a new battery so we went to the dealer and got one Took it back and put it in and the truck started .The engine light was off and David had said the light is off and if it comes back on I will be concerned.My husband drove it for about 3 days then all of a sudden the truck wouldn't start.Had it towed back to there shop and they sad it might be the alternator or the starter that they both needed replacing it was keeping the battery from keeping a charge .We payed them to replace them and the power steering was leaking so they where expose to of fixed that .That bill was a little over 900 when he said it was going to be 4 or 5.I don't know how it went up to 900.The truck still didn't start and then they tell us that there are some wires( Under the hood)that are broken and that they need to put them together and that should fix the problem. They were wrong and then go onto to say we need a whole complete wiring harnest that goes to the engine .We had enough of there lies .We had it towed to another business for a second opinion. They called the next day and said the truck was ready .I was in shock and said it starts and they said yes.All it was that the groung cable was broken and had to be fixed and reconnected.Our truck is still running .My husband and I know now that we didn't need a alternator or a starter and It didn't need a wiring harnest.The truck leaks and they said they fixed it and the check engine light is still on.They are a joke and lie and tell people they need things and don't .I am telling everyone not to go there or you will be out alot of money.I wish someone had told us about them before we went there.

Warning!!! Avoid this place. They don't fix the problem and they won't stand behind their word. Cottman ruined my car. When they did my transmission, I was guaranteed it would last. It didn't and right when the warranty ended so did the transmission. I had to have my car worked on while I was there. Now that I am no longer in that hick town, it is as if I were never a costumer. It was $3600 down the tubes. Don't waste your money! The repair was shotty from the beginning and they know it. You should be ashamed Cottman!

It was a waste of time and money.!!!I have a German car. They change wrong part. They use a word "warranty" as a sales pitch!!! Nothing they do... have a warranty.

Second opinion (with the German Car specialist) confirmed than... a different part need to be replaced. We made a few trips to the Cottman Total Auto Care. I had the same pitching noise before and AFTER auto repair!!! But they were very vocal to convince me (female) that I really need to change part that they did... Plus (!!!) the part that making noise. And I need to pay once more.

I do not think this place is good for non domestic cars.

I was having some transmission prolbems and I contacted Cottman (Phx Az) at which time they towed my car to their shop.I recieved a call from the shop manager a short time later stating that it was going to cost almost $400.00 to diagnosis the prolbem and then 'we could go from there", but somthing "is broken inside". I contacted another shop and took my car there to get it looked at...it was a speed sensor.Cottman Transmission is a rip off and should be put out of business. It is sad to think that it is that easy to take advantage of someone...

My Tahoe stopped moving on the freeway and we had it towed to Cottman Transmission. After testing, they said it had an internal transmission problem and after several days they said they had fixed it by replacing the torgue converter and giving the transmission a complete overhaul. This repair was stated to have a 6 month guarantee. My request for the old torgue converter parts was refused saying "they had been picked up by the "removal" people." I paid $2900 for this repair. After two days, the car did exactly the same thing on the highway and my sick wife barely got home with it. After 4 days, they announced the master brake cylinder was bad and that would cost another 460 to fix. When I argued that this should be covered under the original repair warranty, Kirsten Aldeen, the manager said that "Oh, no, that just covers the transmission. The master cylinder problem was what caused the transmission problem." Again no old parts were there for examination. My only recourse is suing them. Complete incompetence and probably organizing a local boycott.