Complaint

I had applied for country club membership on 3rd March’08, for which I paid Rs 30, 000/- through credit card. The concerned executive was Mr Sufi. ( Contact No- 9833690007). I had applied for Cool Global Membership for Rs 1, 75, 000/-. Terms and condition he mentioned were:
• Rs 1, 75, 000 can be paid in installments through credit card
• Since I had a limit of Rs75000/- in my credit card he said that he could help me in getting credit cards and I had applied for AMB Amro and Kotak credit cards also.
• He also told me that in case I don’t get a credit card country Club will refund our money, as I could not pay without credit cards
• He mentioned that this amount is refundable and membership is transferable.
• I was entitled to get 2000 sq ft of free plot at Kollad as a part of membership.
• I can get free plots of 1000sqft with every member I introduce to country club under Member Gets Member scheme
• We can sell these plots to others as when required and hence good for investment. Also we can build our own condos whenever we want
• There are no additional charges on yearly basis ( No plot development charges and annual maintenance charge)
• Then again in the month of May’08 I paid Rs 25000/- as per request from Mr. Sufi, which again was through same credit card.

At this point my application for credit card was rejected and I had no money to pay further, so I requested to either refund my money or transfer this membership.
I never got any membership card or something as I was not the member of country club (till the time I pay complete Rs 1, 75, 000/-). Mr Sufi started avoiding me and it was hard to catch hold of him. He kept bulffing me for 3-4 months. During this I wrote 3-4 complaints to country club also through mail but never got any response from country club. In fact I spoke to his immediate senior (Mr Ganesh Reddy- AGM – Sales & Mktg)) about this he assured me that my problem will be resolved but nothing happened. In the month of November we approached Mr Subba Rao (General Manager- MRD) with written complaint against which he instructed Ms Neel Ganga ( Marketing Head) to sort out the issue. She again assured me that it will be sorted out but I have to wait till Feb’09. She also informed me that:
• The amount is non-refundable
• I never filled any application form so I asked to show me my application form where I have signed on the terms and condition.They never reproduced the original form which I had submitted for membership ( If any)
• She also informed that there is an annual charge of Rs 6000/- and will have to pay Rs 10, 000 per 1000 sf ft plot for registration.
• We can never built our own condos but we have to pay Country club to build it ( Whatever price country club ) ask for
• These information were never told to me prior to talking this membership plan.

I have been badly harassed by country club officials and in spite of taking my precious time out from my office work I had visited 9 times to Country club office. I had met Mr Subramanium 2 times and Ms Neel Ganga 3 times and rest of the time to meet Mr Sufi. But I could never meet Mr Sufi after that, he is absconding literally and in between he has changed his mobile no twice.

As per country club I have to pay rest of the amount or I stand to loose my Rs 55, 000/- for which I’m still paying the EMI on my credit card.