Dear Sir/Madam,

I got a call from Mr. Ukarsh. He told that there has been a lucky draw which has happened and I am one of the lucky people who will be receiving a dinner set, a week accommodation.
To receive the gift, I and wife had to visit their office. So, I and wife went to visit their office for receiving the gift. When we visited that place they told me that they will give a small presentation so we agreed to it. At the presentation they told us about lots of offers for holiday resorts. There were several plans.
First they told they are giving 30 yrs holidays India or Aboard 7 days accommodation yearly, for 1, 85000/-. We refused due to high cost then they have given us option that they can give 5 yrs holidays India or Aboard 7 days.
In addition to above option they also agreed to give us 2 N/3 D Holiday gift voucher.
Then before confirming the acceptance I have asked few questions like:
Q.1. Are there any extra conditions?
Answer: No
Q.2. Apart from this 35000/- do we need to pay anything for next five years to avail the holidays?
Answer: Yes every year if you are availing the 7 days holiday package then administrative changes 4000/-
Q.3. If we wanted to rent the holidays then any charges?
Answer: No Not at all even you don’t have to pay 4000/- administrative charges also.
Q.4. If I don’t avail 7 days holiday this year then what will happen?
Answer: Holidays will be carried forward to next year.
For example: If you are not taking the holidays for say next four years then for fifth year you will have total 35 holidays including that years holidays
Q.5. Can I get all these answers on agreement?
Answer: Yes we have to go with agreement with mentioned offer and clauses.
Q.6. Are there any other clauses/ charges mentioned into agreement apart from what you have told?
Answer: Apart from what ever charges or clauses I have told nothing new/ extra is there in agreement.
Then I have asked to give us the paper on which all the information/offer is mentioned by Mr. Sharad as proof for me; they told no to that first but then they agreed to give that.
Then finally we agreed to go with offer and paid the amount of 35000/-
Then they asked us to come for agreement after a week.

A week after when I started to go through the agreement paper. I found out that there are several things which were not told and not legal as far as consumer rights are concerned.
Then while discussing with Mr. Utkarsh and Mr. Aaditya we come to know that Country vacations has cheated with us and cheating with lots of Indian people.
Following are the clauses for which we felt cheated by them.
1. When renting the holidays we have to pay 11000/- to "four seasons" company as with this company they have tie up for renting the holidays.
This is totally new and surprising to me as before accepting the offer I had asked many a times that is there any extra chage while renting the holidays or so. They told no for that.
2. Even if I am renting the holidays I have to pay the yearly administrative charges of 4000/- to country vacations.
This is also totally new and surprising to me as when asked before accepting the offer Mr. Sharad told we don’t have to pay Administrative charges when we are renting the holiday even no other charges also.
3. We can carry forward holidays only for next year and if not taken that year then they will be lapsed.
Means if I don’t take holiday for 4 years then for fifth year I will be having only 14 holidays including that years holiday and remaining 21 holidays will be lapsed.
4. If we don’t inform country vacations for that years holiday plan as we will be taking them or renting before Nov 1st week, the holidays will be lapsed.
5. Apart from administrative charges there are also maintenance charges per day 100-500 depends upon the hotel.
This is also not informed to us before.
6. They have very less restaurants than they have mentions while giving the presentation.
7. When we asked about list of restaurants they told there are three categories
i) Own properties: All the benefits they have mentioned are only applicable for these properties
ii) Alliance properties: For those properties we will have to pay extra charges names as maintenance charges.
iii) Tie up properties: For which no benefits will be provided that is mentioned in to agreement only we can get up to 20% discount.
They have conspired against innocent people like meby offering free gifts and calling them to office to mind wash and sell their illegal product.

I told I will not be signing the agreement and I wanted to cancel my membership to Mr. Utkarsh and Mr.Aaditya. They told ok for that and asked me to give written letter for that on 6th Sept 2009. I have given the same with a Xerox copy keeping with me.
After that I have visited several time to the country vacations office/ called many a times but whenever I try to contact them either they are saying we have forwarded the letter to head office we have not received the response / they are just refusing to talk.
I am having sleepless nights and stressful days since the day I visited this company. As a citizen of this country, I would like to bring this wrong act into the notice of all Indians.
Kindly find few persons in country vacations to whom I have contacted
1. Mr. Utkarsh (9923300096/9732484802)
2. Mr. Aaditya (02066203609)
3. Rohini(02066203609)
4. Maijammin(02066203609)

Kindly help me to resolve my issue and get the refund from country vacations.
Thanks and Regards,
Sachin R. Patil.

Dear Sir,

Following is the description of the Incident that I have gone through with a company called “Country Vacations, A Division of Country Club (I) Ltd.

On 30/3/08, I got a call from a girl named "Kishori". She told that there has been a lucky draw which has happened and I am one of the lucky people who will be receiving a dinner set, a week accommodation. To receive the gift, I and wife had to visit their office.
So, I and wife went to visit their office for receiving the gift. When we visited that place they told me that they will give a small presentation so we agreed to it. At the presentation they (Sweta, Mr. Asif and Mr. Hemant) told us about lots of offers for holiday resorts. There were several plans. At that instance, the offer was looking good, So, we confirmed for their 30 years plan worth Rs. 2, 05, 000 ( They reduced it from 2.5 Lakhs, In fact, People has been offered for Rs. 1.25 Lakhs also.) which included a land of 2000 sq ft at Kolad. I was not ready for this offer.
At the same time, I was told about EMI scheme from ICICI Credit card for 24 months. As I was not sure they convinced me by saying that you can sign the slip and you will receive confirmation call from ICICI Bank and our Head office and I will have option to revert back. So, I signed the credit slip for EMI for total amount of Rs 99, 000.
When we reached home, I got 2 SMS from bank about deduction of 50, 000 and 49000 respectively. This was supposed to be paid in 24 equal installements without any intrest and processing changes.
But when I checked my online account statement (It was reflected after 2 days of transaction), it showed me the deduction of Rs16, 666.66 and Rs16, 333.34 respectively as advance EMI. I spoke to my bank also. They told me that the merchant has deducted 8 installments as one EMI and rest amount will be deducted monthly as two EMI of Rs 2083.33 and Rs 2041.67 respectively.
So, I got alert and analyzed the situation. I opened my laptop and searched for the company’s review. There were so many customers suffering throughout India. I got shocked that the company is fooling so many customers and I became one of them.
Now, I started to go through the agreement paper. I found out that there are several things which were not told and not legal as far as consumer rights are concerned. We felt cheated by them. Following are the points on which the company has failed and created fraud:
1. They have conspired against innocent people like me by offering free gifts and calling them to office to mind wash and sell their illegal product.

2. One rule says that “the agreement is not cancellable.” It is not legal to have an agreement which can not be cancelled. The customer has every right to resist and boycott any person, goods or services in the event of conflict with consumer’s interest”.

3. When I wanted to talked to my parents before making decision they tried to stop me by giving different types of arguments like
a. We have explained 2-3 hours of the product and they will not understand (In fact, they would have understood the wrong motive.)
b. You purchase the offer and after 18months, I (Mr. Asif, Manager) will purchase the plot itself in 1 lakh.
c. This is the best offer we are giving and it is only for today. If you find any better offer we will offer you the same.

4. This offer was only for off season. They hide this information very cleverly.

5. The money was supposed to be deducted only after confirmation from me by ICICI Bank and merchant’s head office. But they deducted it with in ½ an hour.

6. They told me about the EMI Scheme and monthly installment but 33 thousand has been billed immediately. This is a case of fraud relating to the financial transaction.

7. All the agreement points are one sided only. There is no rule which gives any option to customer to revert if service is not found good or customer can ask for his rights.

On 31/3/08,
I reached to company’s office and told that I am not willing to go for it. I gave all the above told reasons as well as my personal reasons to convince them. But they refused to cancel or refund my amount.
I returned all the gifts they had given. The branch office promised me to talk with senior managers and let back to me with in a week. But nothing has happened till now. Whenever I try to call them they are just refusing to talk.

They told only 2 options are left with me:
1. If I do not pay the rest of the amount, they will return only 20 % that too after few months.
2. I will have to find someone (Friend or relative) who is willing to take that package and they can transfer the package in their name. And I will get my money back. It clearly meant that they want me to fool others like they have done it with me. I am not a cheater who will recommend this to anybody in this world.

It is not legal in democratic India for the companies to create a legal document which can not be cancelled. Does not it break right of freedom of a human being?

I would like the company to return the money as soon as possible. Else I will have no option but I will have to look out for some other alternatives like consumer court, Media, Police, etc...

I am having sleepless nights and stressful days since the day I visited this company. As a citizen of this country, I would like to bring this wrong act into the notice of all Indians. Please do not get into the trap of this illegal act.

I have been chasing them but those company professionals are not at all responding to my calls. I have sent multiple mails to their branch and corporate office but there has been no reply from them. At this juncture, I am feeling helpless.

This is also to raise the concerned authorities to take action and stop such kind of companies to deceive people like me. They not only hide information, misguide but also doing crime which is going unnoticed.