I have tried several times to get refinanced out of this ARM that I currently have through Countrywide Home Loans. Due to circumstances out of my control, I had to let most bills go to pay my monthly payment at 10.375% interest. I sent the needed documents in January 09 to see if I qualified for a loan modification. I finally received a proposal on February 19 that they would lower my rate to 10.375%...the same as I am paying (or cannot pay) now. The paperwork states that this is the rate at the origination of the loan. That was incorrect (the original rate was 8.310%). I called immediately and after being transferred and told to call other numbers, I found someone that agreed there was incorrect info on the document. They were going to email supervisor re this. I called again on 2/21 and was told that they could see in notes that the paperwork should reflect 8.310% interest and they were going to email supervisor. I called again on 2/25 and was told that on 2/24 the notes state that I do not qualify for loan modification, but that person could see discrepancies in the notes on my acct and forwarded me to someone else who then stated that he would have his "team leader" call me. Just before the end of the business day on 2/25 (I had not heard from "team leader"), I called back. I was told by new person that notes state I do not qualify for loan modification. I told her that I already had qualified and received paperwork that states so, but that it was incorrect on interest rate. She transferred me to someone else and after being on hold for quite some time, they are investigating. I need help...since it doesn't seem like they are being honest or maybe they do not know what they are doing. Can they do this?