My brother attempted to refi an existing ARM as a Fixed Rate mortgage through Countrywide. He was told that they could only help him if he was behind in his payments, which he had not been. Per their instructions he naively let himself fall behind. He was then asked to submit the necessary documents and was then told that he would be contacted and not to call them. The next thing that he heard after having pestered them for an answer was that his house would be sold out from under him at a Sheriff's sale. He lost the house and was given 6 months to get out or he would be evicted. My brother was too proud or embarrassed to ask for help and he knew absolutely nothing about such matters. He panicked, went into a deep depression and on 12/16/08 he shot himself in the mouth with a shotgun, two days before the eviction hearing. This was a man with no credit card debt or any other problems in his life. I have since heard from several other people who were told the exact same thing from Countrywide. Does anyone here have a similar story? I am considering joining or starting a class action lawsuit. I look forward to your replies. Thanks in advance.

Countrywide holds my current mortgage. Because of a balloon payment in 2010, and with the low interest rates, we decided to refinance. We looked at several banks and mortgage companies, and decided to go with Countrywide, because their good faith estimate looked the best, and we thought it would be nice to stay with the company. I paid them a $435 loan processing fee. A month went by, we had the appraisal, which looked "great". The day it was to be processed, I received a call saying that the appraisal came in low, and that our closing costs would increase by $1700 and .5 points. I decided to not have them process my loan, but, they would not refund my $435.00.
I then received a copy of the appraisal, which they could not find anything close to the 4.35 acres which our house sits on in Bothell, Wa.
The comps used were 1 acre parcels in the area, and they use some sort of conversion for a single family dwelling.
I asked to pay for a second appraisal and was denied.
Looking back, I noticed there was no market value of our home on the good faith estimate.
I feel this is done so that Countrywide can get you to give them money for the application fee, based on numbers that are incorrect. Then at closing make up for it by telling you the appraisal came in low to make the loan to value ratio in their favor, so they can add extra points and closing costs, that were should of been up front in the first place.

For years we have fought to keep our Home 22 in fact... Not just Countrywide but 2 other companies have tried and tried to take our home... from sending back our payments saying they were never recieved... then tryed to forclose!! Now they sold our so called 2nd mortgage and now say we are current on first and forclosure is pending on the second!!! WHAT? Our home is valued at 77, 000 and the amount claimed is 16, 000!! wow what a winfall for them I hate this company and any of them that could care less if you live in a box... just wheather they have that big bonus for a new toy!!
WILL SOMEONE START MAKING THEM PAY all of us that have been financially and emotionally destroyed...

This company preyed on me when I was most vulnerable, right after a divorce. They promised me a better loan with better interest, and an ARM would be the best thing for my situation. Little did I know that the best for me would have been to stay with USDA. My payments with USDA would never have gone up to more than $758 per month. My payments are with countrywide, $995 and HSBC $298 (countrywide sold a partial to HSBC. Over half my salary. They refuse to refinance me, they just keep modifying the loan, but not to any help to me. I am moving towards foreclosure, I have been temporarily off work to due a surgery and have fallen behind in my payments. I feel hopeless in catching up, and just feel this person who had me sign these papers knew I was under much emotional distress and she also completed the paperwork, taking my ex/husband off the title of the home by using out dated information and falsified paperwork.

I financed my home with an ARM with the promise Countrywide would give me a better percentage rate when my 3-year period was up. When the time came, by interest rate went up to more than 9%, resulting in a more than $500 a month increase in my mortgage payment effective Feb 2008. In January of 2008, when I realized I could not handle the payment, I filed paperwork with Countrywide's Home Retention team for a home loan modification. After finally being contacted by my counselor and filling out the loan information, I again called several weeks later to find out the loan had been approved. However, she did not know this, and it became immediately apparent Countrywide's internal communication methods were and are very poor. She had told me when my application was pending not to make any payments until my loan modification papers were received and, at that time, I should make my new payment. I finally received the papers, signed, and returned them with a check covering late escrow fees and some processing fees to the tune of over $1400. I was also assured my account would be returned to current standing when the loan modification was finalized. However, I continued to receive phone calls and letters telling me I was delinquent, and even though I have made my first new payment under the loan modification terms, I am still receiving threatening and harassing calls and certified letters. When I call to complain to customer service and explain the process I started many months ago to avoid just this situation, I am told just to tell the callers, for the umpteenth time, what is going on and explain to them my situation. I am told the letters and calls I have been receiving are automated and cannot be stopped. This is baloney! Countrywide's internal communication methods are extremely poor. Also, since receiving my modification package, I have tried many times to speak with my counselor who is always unavailable. She does not return messages left, and her supervisor has also been left messages in this regard. The customer service representatives also have left messages asking the Home Retention Office to update my account, and this still has not been done. I just received another call from a debt collector asking what I intended to do about my overdue account, and I "lost it" for the first time. I am in a customer service field for the US Government, and this is no way to treat your customers, especially those who anticipate they will have a problem, contact the company, do all they are asked to do, and then are still harassed with calls and threatening letters. I never had a late payment on either my first or second mortgage prior to this time, and I will never again work with Countrywide. I will also make sure none of my friends or family do either. This is very sad.