Countrywide/BOA

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Category: Business & Finances

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California, United States

Countrywide/BOA Reviews

Pat Kitchen September 21, 2010
lack of response to Loan Modifiation
Since June of 2010 I have been in touch with BOA (my original loan was with Countrywide). They have NEVER contacted me, though I have called them at least 1x per week since June. August 7, 2010 I faxed paperwork required to BOA CEO line. Sept 19, 2010 I was finally contected with Loan Negoitatoer's Manager (Dandella Harris, negotiator is Rashimi Kumar) who told me that they had fedexed paperwork to me, but I had called several times and they showed that the paperwork was scheduled to go out but never did. When I spoke with a manager, I was told that it would take 6-8 months to get approved and that this would not stop foreclosure. I have been making payments as I could, payments have been partial to cover principal, insurance and taxes. I am on SSDI (and am scheduled to be re-evaluated in 2011. I receive $1655 per month. My mortgage was $980 and has gone up to $1020 because taxes went up. Yesterday I got a notice of intent to accelerate mortgage and they gave me until 10/20/2010 to pay $1750 or I would be indefault and accelerated payment in full would be due at that time. I payment was not received foreclosure proceedings would start (they also said that they would visit the property to see if I (or anyone)was living at address and if there were any damages, etc...). I have a ton of medical bills that have gone unpaid because I tried to make mortgage payment. This is a FHA loan at 7% interest.
I have done everything I can to not get to this point to no avail.
Tammy Aurandt February 5, 2010
modify loan
I been tried to remodify my loan with Country Wide/BOA for more than a year now and every time I called in they would tell me to call back in 2 to 3 months and all they would said was at the time " you're current and we cant help you". Alot of BOA employees in modify or retention dept. are very rude. Untill now I have not recieved my package like they said I would recieve in 45days. I had to waited for at least 30min and been transfer at least 3 times before I can get someone to talk to me about my loan. With the goverment loan and offer and had funded the Banks they're sure not in the hurry to help the people that try to keep up with their payments all these years and on time. I wish the goverment would do something more effectively for the Banks to do what they suppose to do with the goverment funds.

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