I bought a an msi lap top for my brother on the 6th of February at courts mammoth cheras.

my first purchase at courts mammoth cheras.

I paid a deposit of RM 250 and was told the lap top can be collected in a few days time.

What irked me was on the day that my brother wanted to collect the laptop, the 8th of September, he paid the outstanding amount and was nonchalantly told to find the sales rep himself to get the lap top.

No assistance was offered! no directions or information as to where he can locate the sales rep was offered. He called to inform me of the situation, where i, then called courts.

The first call was at 4.58 pm.

surprise, surprise, the "extremely friendly" courts staff, transfered my call and hung up on me. "so professional!"

the second call was at 5.01 pm

i called again, upset now. and directly told the staff who picked up that i called a few minutes ago and someone hung up on me. after i finally got thorough although i had to wait a few minutes on the line. the person on the line sounded bored and uninterested in my request for assistance. i asked if she could page or call the sales rep (its their staff, for heavens sake) repeated in the same bored tone that i have to call the sales person ( their staff!) myself.

my congratulations to the lady who answered my call and the staff who hung up on me, all the courts mammoth cheras representative who answered my request for assistance, what a "stellar show" of customer service. I am in a service based and customer centric business line too, and i know as well as anyone knows, basic courtesy, and treat your customers politely and with respect, you represent the company and not just yourself.

hope courts will do something about this.

I wanna bought a air conditioner with the price RM1199 today. That time comes a salesman to serve me. He explain about the detail of the product that we wan to buy. We have asked about the period of the warranty twice and he said 5 years without mentioning about the additional charges due to the extended period of the warranty. But when he print the Agreement and ask me to execute it, then only i knew that a lot of charges is included the charges for the extended warranty. When i ask him to cancel the order, he said he can't do it because he already key in the system and print it out. I don't understand why he can't cancel and remove it from the system? Is there any system the is no "delete" function? He still ask me to execute the Agreement even thought i ask him to cancel the order. What kind of rule is that?

I hate this services rendered by courts mammoth, they say other things and yet do other things. On the promotion they say delivery shall be done immediately within 24 hours or one or 2 days, but yet they send the items after a week. When asked at the point of buying they say the stock is widely available, but when at the point of delivery, they say out of stock. The worst of a kind this people, offering a stupid services, if collect debt they can call you 3 - 5 times in a day even send you a message, it is not as if we don't pay but because at times we are busy so the payment might be late a week from the usual date, they will start hunting you like nobody business. I think courts mammoth have to look into their sales personnel profile, because they are all very rude, as if they are the owner of the product, and furthermore, are you all sure that all the items in the shop are first hand ? in fact most of the staff have used the items, for instance, they surf on the displayed laptop, play music on the stereo and tv...etc, so don't u think that it is already a second had ?...One more thing is that almost 80% of the sales staff are rude and have attitude problem...wonder where did they recruit this people, they don't even greet you or they didn't even salute you politely. I always see this in Miri Courts Mammoth, most of the time i saw them walking up and down, making jokes here and there, smoking here and there and playing with some of the items in the shop. Is this a good ethics for such a big company. I would suggest to all future buyer of courts Mammoth, if you have choice please don't come to courts mammoth, or else you will regret it for the rest of your life, or else it maybe ur first and the last time to buy things from them by loan. Best is buy cash but make sure the quality is assured.

good luck

I bought an item which failed at day one.

Send in for repair under warranty period, they failed to fix it.

Asked to refund in full, yet they rejected. At the end, I had to get the authority to issue "court order", then only they refund partially.

Bad customer service still and refund only at the last minute.

Don't send more good money after bad money.

It is better stay away from the company.