Today is May10, 2011. I purchased a SYS3 aircon on last Friday, after the selection, the sales guide me to his computer and told me the installation can be done on Monday, they planned to install 32 on that day, and there was 1 slot left, so I chose it without doubt. Although the company claim guaranteed next day delivery and on their hotline, they claim deliver 7days a week. But the sales told me they don't deliver/install on Sunday. They are cheating!!
So after I chose my installation date, I proceeded to counter for payment, I paid full amount by creadit card and received a tax invoice, which dated on 6 May 11, and with a proposed delivery date 9 May 11. However, yesterday, 9 May 11, I received a phone call from the sales person said they just realised May 7 was a polling day (please take note, they realised the polling 2days after it), and hence they can't make the delivery on May 9th. Oh yes, this is the commitment from a company who commited to deliver 7days a week. They are cheating!! They are cheater!!
And today, now it is 3:58, I called to the hot line# 1800 222 6868 three times, first time at around 10AM to ask when they will deliver and install, and I was responded by they will call me soon; at 12PM I made another call to check when they will give me update of the delivery status, and was told they will come back to me soon; at around 2PM I made another call and was told the same. At 3PM+ when I was in a conference call with my manager, there was somebody call me and didn't give me any result but said they made mistake and can't install today. I have to hand off as I was too angry to say anything and also I have to speak with my manager. My wife came back at 6PM and tried to call the hotline again, and she was told it will be installed on 12th, oh dear!! That means I have to wait for another 2days.. My father is getting fever because recent few days are too hot and I was take leave at home for one day already.. What should I do?? It is really bad experience with Courts, who committed delivery 7days a week, and in the store they say garanteed next day delivery!! They don't feel shame with that!!