Courtyard by Marriot
1782 Tribute Rd
Sacramento, Ca

July 14 and 15th Stay

I stayed there for 3 nights, One afternoon after swimming I decided to in the heated pool.2 teens came in and started to swim as they swam for an hour one of them yelled Ohhhh S**T get out of the water. To there surprise and mine there was a dead mouse. The mouse was in the corner where I didn’t see it when i was in that same pool for the hour before. The mouse looked decayed with no hair and when you look at it, you can see the internal organs. Just the thought of eating its hair accidentally while swimming in it. I took pictures but too bad I can’t post them on here for you to see.
Anyhow so I called the front desk and at that time 5:30pm on a weekday they didn’t have a single supervisor or a manager on shift. Katherine i think was her name. So K (Katherine) came out and we showed her. Her reaction was ohh wow! She got on the Nextel and called some engineering guy/Pool guy and he came and fished the Mouse out of the water and threw it in the garbage. She could have thrown it in garbage which probably was in the back or out of the area but no, they decided to chuck it in the garbage in the pool area. The Smell was awful.
Since no managers were available and not once did the three of us got hey im sorry or we apologize. All she said was we will be ok and nothing to be worried about that the chlorine would take care of all the germs. We will have to shock the pool and pool will be closed and we can go use the pool next door.(adjacent hotel). OMG we are freaking out about what we just got in us it’s not about the pool lady!!! Does chlorine kill rabies? i mean that mouse was such a bad shape im sure it leaked bodily fluid and what about the hair? I mean that’s what grosses me out the most. We probably drank the hair since it was a bald mouse. I mean how many bald mice have you seen?
So to make a long story short, we never got an apology and I think they are lying about it would kill everything. I haven’t got tested yet but it’s been 2 weeks and I have been having bad headaches for the past 3 days
So in the morning, I was eating breakfast downstairs and I saw the general manager walking by.(By his badge) I asked him if I could speak to him outside and he obliged. Doug finally apologized. I mean I finally get a sorry. He also said we have nothing to worry about, which again I don’t think it’s true, also next time when I am in town give him a call and he would take care of me because of how I was treated. Don’t you think the manager should try to get in touch with the guest first rather then the customer tracking down the manager? Doug’s argument in Katherine’s defense was that she’s 17. Really 17? That’s supposed to make me feel better. Is that my fault?

UPDATE: July 31st, I had a wedding to attend in Sacramento. So I thought I call up Doug and take him up on the offer. I called and I asked front desk if any rooms available she said yes. I asked to be transferred to Doug. I asked Doug if he remembered me and he did and I told him I wanted to get a room. He response was well sir im sorry were all booked. I replied the front desk just told me there were rooms. Then he says There are 2 rooms available but I can’t comp the rooms I have to maximize revenue. That just blew my head. TALK about customer service. Way to go Marriott. And the worst part. I had no other choice to stay there that night because the venue of the wedding was right down the street. Of course I stayed out of the swimming pool.

All in all I use to love swimming or just sitting in the pool. Now, I don’t even go in. I am so grossed out by the event and getting no sympathy or apologies from the hotel
Staff was aggravating. Way to go Marriott. I expect all this from a day’s inn or a Motel 6, but not you guys. That’s why I paid 180.00 a night with Marriott Hotel. Just lost a customer. Like you guys care.