Covient

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covient.com

Covient Reviews

OhioResident20 October 9, 2010
Wanderers
Back when I still lived in Los Angeles I worked for a software company called Covient. I was hired to help write training materials for the company that were used by sales people to show our clients how to use our products. I didn't spend much time writing, though, since most of the materials that we needed were already produced. I simply had to add new stuff whenever a new version of something came out. And I had to be careful not to add too much because that would increase our translation fees. The translation work was outsourced, but apparently it wasn't cheap.

When I lived in Los Angeles I lived in a rooming house just west of downtown. My salary was decent, but I could not stand living on my own in some apartment in some building on some street in some cozy little neighbourhood. I'd tried living like that before and everything I owned disintegrated before my eyes. I could not keep the place in decent shape, and I had no idea what to do in the kitchen. Now I go with some of the other guys who live in my place to a takeout place most nights, and life runs smoothly, more or less.

I shared a room with a fellow named Ellison who used to live out in Twentynine Palms and insisted that he had hosted a radio talk show out there before I was born. Anyway, Ellison worked part-time as security guard and spent most of his time scribbling away at his chronicle at the little desk we had in the corner. He would write in little spurts, pausing whenever he had a coughing fit, which was quite often. Sometimes he'd cough so loudly one of our neighbours would bang on the walls or stomp on the ceiling. If Ellison worked through the night, I wouldn't get much sleep.

Anyway, one evening I came home from work and Ellison was sitting on his bed, reading some of his work. When he saw me he held the sheet of paper in his hands out towards me. "I want you to take this, " he said.

"What is it?" I asked him.

"It's something I was working on today, " he said. "The thing is that I can't use it. So I want you have to it."

"What am I supposed to do with it?" I asked him.

"You read it, and you pick up the story where I left off, " Ellison said.

"Why don't you keep it?" I asked him.

"I can't do that, " Ellison said. "You have to take it."

"This is your project, not mine, " I said.

"Someone has to take this and keep it going, " Ellison said. "It just can't be me. I'm positive about this. You have to believe me."

I took the sheet of paper out of Ellison's hand. "Is it bad or something?" I asked him.

"That's not a question I can answer, " Ellison told me. "It's not a question you can even ask. I wish you hadn't."

"I don't know what you want me to say, " I told Ellison.

"You ask me if this is good or bad, " Ellison said. "As if that's a valid question. I thought you understood what I was doing with this chronicle. It's important work. Don't you get that?"

"I know you work hard at it, " I said.

"Read that, " Ellison said. "Read it out loud."

I sat down on my bed and did as Ellison told me. I didn't understand then what he talking about at the time. I find that hard to believe now. But the fact is that I read from the page Ellison gave me simply because I didn't want to agitate him any further. I didn't understand the real nature of his work.

"In 1182 a band of raiders sailed up and down the coast, attacking many towns and taking hundreds of men hostage, " I began. "Travelers who came through town said that these evil men plundered the churches and then burned them to the ground. Some claimed that they had come from a kingdom across the sea, while others insisted that they were Christians who had fallen from the faith.

"In October of that year approximate thirty families arrived at our gates, and claimed that these raiders had destroyed their homes and their fields. They told us they had been wandering down the coastal road for nearly three weeks, and that they would keep going until they could find a place where they could all settle down. They did not want to be separated. They insisted on moving together in one pack.

"The landholding men in our town gathered together at the customs house to decide what to do about this situation. Some suggested that we should tell the families to move on and find someplace else to settle. Others said that they could find room for maybe three or four of them on their lands. Eventually they had settled on a way to divide up the families so that all could live as tenants on one holding or another.

"The landholders presented their offer to these homeless men and women, who had camped out outside our gates. They accepted and gave thanks to God for such a blessing.

"As it turned out, however, this offer was not the blessing that these wanderers had believe it to be. The landholders here are mostly vicious men who charge high rents and impose new taxes on their subjects whenever they need to hire soldiers to wage war on one another. They fight constantly, and the soldiers they hire ravage the countryside, destroying the fields and farms of their enemies. To be a tenant on the land of one of these men is to live a life of misery.

"In December of that year a terrible storm swept in and flooded our street almost up to the church of Saints Peter and Paul. Though God spared his church from any damage, others were swept out into the waters, never to be heard from again.

"It was at this time that I realized that our town had fallen out of God's favour. We had committed an evil act by condemning those wandering refugees to such a terrible fate, and we were going to pay for our sins."

At that point Ellison had stopped writing. "This is an interesting story, " I said, not knowing really what to say.

"It's not a story, " Ellison said.

"I don't know what you want me to do with it, " I told him.

"I have to get rid of it, " Ellison told me. "It will kill me if I keep going from where I left off. I'm going to start in a new direction as of tomorrow. I need to take a break and think things over."

"I'll just get rid of this for you, " I said. Can you believe I said that?

Ellison, of course, would have none of it. "Give it back to me if you don't want to keep it, " he said. "But I have to warn it will kill me if I have to keep it. I won't last another week. I won't be able to live with myself."

"This doesn't make any sense, " I said to Ellison.

"Promise me you'll keep it, at least for a while, " Ellison said. He was looking down at the floor now. He could not even look me in eye anymore. I could see that he was serious. He seemed as if he'd died a bit already. He had done damage to himself by writing as much as he had. I can see that now. At the time I only had a vague understanding of what was going on, however. But I agreed to hold on to his work. I told him I'd bring it wherever I went.

So the next day I was back at my desk at Covient editing something I had written the day before. Ellison's work sat beside my keyboard. I kept looking at it during the day, rereading passages here and there. It was then that I realized how completely isolating my work was. Few people came to bother me. I had meetings once a week where we made sure we had projects to work on, or else we were assigned new material if we were about finish something up. Other than that, I was alone for most of the day. Some of my co-workers took breaks and went out to lunch together, but I never got involved with any of that stuff. I can't even remember half the names of the people I worked with.

I was about to head out when I picked up Ellison's work and read the whole thing over again from beginning to end. I thought about what Ellison told me. About how important it was that I continue his work. And then I turned back to my computer and opened up a new document.

"In January 1183 a comet streaked across the sky, and left a trail that was visible at night for more than a week. A local clergyman wrote a treatise claiming that the comet had appeared in a vision that had appeared to him in a dream nearly a year earlier. He said that a glowing figure had appeared in the sky as the comet passed, and that it was a sign that terrible events were about to occur.

"The clergyman read this treatise aloud in front of the church of Saints Peter and Paul several times a day for more than a month. Eventually our bishop heard this news, and was so upset that he personally came to town to tell the clergyman to stop reading his work. He told him that to make such claims was heretical and against God's law, and he would have to be excommunicated if he continued to read from his treatise. Moreover, the treatise was to be handed over to the bishop for inspection. The clergyman complied, and was led out of town by the bishop. His ultimate fate was never revealed to us, though some claim to have seen working in the field of a small monastery not too far away from here.

"When winter ended the raiders once again began to perpetrate their treacherous acts. We all knew that they would soon arrive at our shores, and we began to build up our coastal defences. We strengthened our walls and recruited all able-bodied men to form a new militia to patrol our streets at all hours.

"In April of that year a terrible rumor began to spread that there was a saboteur in town that was working for the raiders, and that he would throw open our gates when they arrived. Accusations were made against nearly every man in town, though most of these were entirely baseless. Old rivalries between families had led to these false accusations, and at times the situation grew so dire that blood was shed in our streets. The militia was called in whenever such violence occurred, and those who were responsible for these vicious acts were quickly arrested and brought before the local judge.

"By the summer of that year the situation in town had grown nearly intolerable. Everyone was so suspicious of one another that the Sunday market often had to be closed early because a quarrel would break out between rival factions. The very fabric of our community was being torn apart. We did not need the raiders to destroy or town. We were doing that ourselves."

I stopped writing at that point. I knew I had to continue, but I couldn't get everything down in one shot. Ellison was right, though. He was old and in bad shape. He couldn't have kept the chronicle going in this direction. He wasn't up for it. I only wish he hadn't left it up to me to continue it. I wish he had found someone else.
WH2010 September 22, 2010
Messengers
I went to work at Covient shortly after I moved to Southern California. I managed to get myself an apartment in Covina before I arrived, though it turned out that the pictures the landlord posted online were not actually taken in the place I rented. Still, the rent was cheap, and that was all that I was looking for. I had been moving around for years and was planning on settling down for a while. The quality of the place that I actually settled down wasn't much of an issue for me. I just wanted to hold still.

Of course Covient's head office is in Beverly Hills, which meant a rather lengthy commute. I was doing technical support, however, which meant a lot of overnight shifts. I remember those drives when the freeways were empty and stretched out all the way to the horizon and with the lights shining down on them from either side I felt as if I was on holy ground. If the apocalypse came I would be shielded from the destruction as I made my way to the refuge for the righteous. You think strange thoughts when it's late and you're alone.

At work the numbing force of the ceiling lights in the technical support offices turned night into artificial day. On these night shifts it was usually Keyes who was managing the group. When we first met he told me how much he liked to work nights. "This is something you have to know about me, " he told me in his office. Keyes was nearly ten years younger than me, but was as serious as a sixteenth-century priest.

"I can understand the appeal, I suppose, " I said.

"It's more than that, " he said. "This is a genuine sacrifice I'm making. Do you understand what I'm saying?"

"So you're doing this to help out the company?" I asked him.

"I couldn't care less about the company, " Keyes said. "Or, I shouldn't say that. I care about the company about as much as you do, which I'm guessing is not much. I'll put it that way."

"I never even heard of Covient before I moved here, " I told him.

"That's what everyone says, " Keyes told me. "If you say otherwise you're lying."

"I guess they have their niche in the market, " I said.

"I don't even know, " Keyes said. "My role here is to supervise. But I'm here because it's important that I do this. I work six nights a week sometimes when things get busy. When they release a new product. I always take the night shifts. Do you understand that?"

"You work nights, " I said. "I get it."

"It's not work, " Keyes told me. "It's sacrifice. That's why I'm here."

"But you still get paid, " I said. "So it's work as well."

Keyes thought about that one for a while. He was clearly uncomfortable. "I need to make a living, just like everyone else, " he said. "I can't escape that. I would if I could. I'd go live in a cave and have people bring my meager rations, if that were possible in this day and age."

"You'd never get away with it, " I said. "They'd lock you up."

"So there you go, " Keyes said.

Covient deals in database software, and to be honest this was not an area in which I was much of an expert. I think the company hired me because I was willing to work nights and this was back when the economy was doing well. I imagine now that there are people scrambling to fill the position I abandoned, or at least there must have been at some point. Maybe they outsourced their technical support someplace else. I don't keep track of these things.

I remember one phone call I received about a month into the job. The fellow on the other end told me to call him Fleming, and he spoke with a raspy voice. "You sound like you're ill, Mr. Fleming, " I said, trying to be empathetic.

"It's just Fleming, " he said. "I've been sick for months. I don't even notice anymore."

"I don't get it, " I said. "You've sounded like this for months?"

"How do I sound?" Fleming asked me.

"You sound sick, " I said. "You sound like you need something to take care of whatever's making you sound like that."

"I don't go to doctors, " Fleming said. "I'll be fine."

"I've know lots of people like you, " I said. "People who say that they don't go to doctors. I find that they always change their minds once they're actually forced to go to the doctor."

"So you can diagnose me over the phone, apparently, " Fleming said. "You know for a fact that I'm gravely ill."

"It's not worth hurting yourself because of some pointless rule you keep about not going to the doctor, " I said. "That's all I'm saying."

"I thought I was phoning the technical support line, " Fleming said. "I didn't ask for a life coach."

"So what's the problem, then?" I asked him.

"I need to speak with someone in your office, " Fleming said.

"You're speaking to me, " I told him.

"I'm going to give you a name, " he said. "The man's name is Knox. Have you heard of him?"

"Does he work in tech support?" I asked him.

"He was in sales last time I saw him, " Fleming said.

"You should call during the day, " I said. "There's no way he's here now."

"I don't want to talk to him, " Fleming said. "I want to pass on a message."

"That's not exactly what we do here, " I said. "Do you have his office number? You could use his voice mail."

"This has to be written down, " Fleming said. "I'm not going to tell him myself. You have to pass along the message."

"We don't do that here, " I said.

"I'm in bad shape, " Fleming said. "I know that. I don't have much time."

"You won't know anything until you get yourself checked out by a professional, " I told him.

"I know what I know, " Fleming said. "The life is draining out of me. Next week I probably won't even be able to muster the energy to come to work."

"You can't guilt me into doing you a favour, " I said.

"I'm being serious here, " Fleming said. "I know I sound melodramatic. I know that. This isn't easy for me."

"Why do you want to talk to Knox, anyway?" I said.

"I don't want to talk to him, " Fleming said. "I want to pass a message to him. There's a difference."

I reluctantly pulled out a notebook and picked up a pen. "Go ahead, " I said.

Fleming cleared his throat, and then he began. "Dear Knox, " he began. "We met briefly when you came to our offices to sell us on your company's software. It's not important who I am. I won't even tell you my name, or the name of my company. The important thing that I need to tell you is that you're a miserable human being. You treated us all with contempt, acting as if you know how to run our company better than we did. Yet our senior management still decided to purchase your company's software. I want you to know that I did not agree with this decision, but that my input was not considered. But I especially want to let you know that there is one person out there who has not forgotten what a rotten person you are. This is something that I remind myself of on a daily basis. I hope that you understand the importance of this fact. There is someone on this Earth who has made it his business to hate you. And I will keep on hating you for as long as I am still living and breathing."

"That's it?" I said after Fleming was done.

"I can't think of a better way to end it, " Fleming said.

"You know I probably can't give him this message, " I told him.

"I understand, " Fleming said. "You have to look out for yourself."

"That's the problem, " I said.

"At least someone got to hear what I had to say, " Fleming said. "I suppose I should take solace in that."

"I suppose, " I said.

"If you can find a way to pass it along to him anonymously, I would appreciate it, " Fleming said.

"I don't even know this person, " I told him.

"I'm only saying if the opportunity presents itself, " Fleming said.

"I suppose you never know, " I said.

"That's it, " Fleming said. "You never know."

I tore the page with Fleming's message on it out of my notebook, and left it on my desk. It remained there undisturbed for several weeks, and then Keyes was wandering around the office and noticed it. "What's that?" he said.

"I had a client who told me to write a message down for one of the sales people, " I said.

"Why didn't you pass it along?" Keyes asked me.

"Read it and you'll know why, " I said.

Keyes picked up the paper and read the message. His pupils ran back and forth across the page until he reached the end. "This came from a client?" he asked me.

"I don't even remember the name of the company, " I said. "Maybe he never told me. I didn't record the call. I didn't know how to record it."

"We should probably destroy this, " Keyes said.

"I thought it was interesting, " I said.

"It's not interesting, " Keyes said. "It's a problem. It's a problem that's been festering on your desk for who knows how long."

"I think the person might be dead now, " I said. "They seemed pretty certain that they were dying."

Keyes looked at the message once more. "I don't even know this Knox, " he said.

"Neither do I, " I told him.

"There are people like this, though, " Keyes said. "People who provoke such anger in other people."

"I've known a lot of people like that, " I said. "More than I ever cared to know."

"We should probably destroy this, then, " Keyes said. "Keep out of trouble. Don't you agree?"

"I suppose so, " I said. "I was actually thinking about tracking this Knox down, though."

Keyes thought about that for a while. "Let me see what I can do, " he the said. "I'll take this off of your hands."

"Be careful with it, " I said.

"I would enjoy giving this to this Knox person, if I do manage to find him, " Keyes said. "Now that I think about it."

"Do whatever you want to do, " I said.

"He deserves to hear this message, " Keyes said. "And I want to be the person that delivers it to him."

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