No Unpaid Solution for Harassing Calls with Cox Phone

Somehow a couple of criminals obtained my phone number; one of them is identifiable as a scammer on Google by searching his phone number (yes, they were dumb enough to give their numbers to me).

One caller - this one from Los Angeles - claimed to be from Publishers Clearing House, informing me that I had won over $700, 000. The other caller - Washington, DC - stated that I "had been trying to claim" an award for $700, 000 and he wanted to help me receive it. Apparently $700, 000 is the minimum that you win these days.

I reported this duo to the FCC, but they kept calling; I understand that the FCC can take up to a month to handle any reported issues. I called Cox and asked them to block these two numbers, and was informed that I could do that for a fee of somewhat over $3/month.

I asked the Cox representative which other unlawful nuisances I had the privilege of stopping for a fee. Cox then stated that I could pay for the number block for a month, and then drop it; however, if the Feds still hadn't acted the calls would resume. I was further told that this was all that Cox could do for me.

A third caller contacted me, and he hung up after I told him that I was reporting all such calls to the Federal Government. Hopefully that approach will work, because Cox won't help you at all with nuisance or harassing calls unless you open up your wallet.

Pros: Excellent cable and phone service quality

Cons: Don't ever become a victim; Cox will make you a poorer one.

Hidden fees a specialty!

I've been a cox communications customer since 1997 (14 years). However, it would have ended in 2004 if not for a set of unfortunate circumstances.
Since then their DVR Motorola box has been spotty at best. I've had Cox out to service it at least once every 6 months. The following issues have been experienced;
1. Pixelation.
2. Poor/No HD service.
3. Recording error (too many to list) resulting in no program to watch
4. Recording quality so poor the show was unwatchable.
5. Recording quality so poor it was not possible to watch after the errors occurred (show stops).
6. Recording doesn't happen. It was scheduled. But, when the show started the recording didn't.
7. Some channels (especially HD) experience excessive pixelation causing the entire channel to drop out.
8. No power to DVR box.
9. DVR box required re-booting (at least monthly since Jan 2009).
10. DVR would accept re-boot and would indicate power on, but would not turn on.

In short, the DVR equipment (I've had at least 4 of them in the last 7 years) is so unreliable as to be unusable.

My recommendation: if you like standard box or even standard DVR (haven't used this so can't recommend one way or, another) give it a try. If you like HD service, try someone else. (I am).

COX CABLE IS GROSS!!!
Everytime there is an update when my computer is signing off I cannot access my email account from Cox Cable. It comes up looking completely different and will not allow me access to my email. Have never been able to access my Cox Cable email remotely. Always have to wait until I'm back in my apt. COX CABLE is GROSS!!!

I was lied to by a rep at Cox Cable that said my phone line would not be cut off this AM on 4/24/09. I informed the rep that I had to work 2 1/2 hrs this morning from my home and need the phone line. She stated that the service would stay on until 5-7pm this evening. I had to release my hrs and am in jeopardy of losing my income over this. I need to be compensated for this!!

I got a new home theater system, first checked out what my cable company, Cox, would support in terms of HD connections, since I wanted HDMI.

Customer service said that HDMI connection is no problem. Spent a couple of hundred on HDMI cables, picked up the new box with HDMI connectivity in person (4240 HDC), and in confirming the box I wanted stressed that it is the HDMI connectivity I was going for, got it home, set it up, and ... no signal between box and TV. Cable connection worked fine, HDMI did not work at all. Went through the manual and checked everything twice. Nothing.

Called customer service. I was first told that some boxes have a problem with this connection. I said "okay, what do I have to get to resolve the problem?" The customer service rep excused himself for a couple of minutes, got back on and said "Scientific Atlanta (not Cox, oh, no!) does not support HDMI connectivity." Since Scientific Atlanta is the only distributor for their cable boxes, and there are no alternatives, this is a ridiculous statement.

My complaint is that this is ridiculous misrepresentation of functionality by Cox and by their customer support staff, no matter where they get their crummy equipment from.

1) The manual has no disclaimers, when it should, instead waxes rhapsodic about the boxes HDMI functionality.
2) Two customer service representatives, in answering my questions, either stated or implied that I would do fine with my HDMI connection and the new box. This was not true, so they were either lying or that badly informed. The third was not forthcoming about the problem.
3) The box has a connection outlet for HDMI that does not work, so it is basically a faucet with no water pipes behind it. Selling the box as though the outlet works, with no caveats, is lying with hardware.

Would love to hear something snarky and defensive from a Cox representative in response to this complaint - after the money wasted on this, that would be all it would take for me to call the AG's office in Richmond, and start writing my representatives at the state legislature and Congress.