On April 11, 2009, my apartment was burnt down. No one was charged for the accident. Luckily I had renters insurance. They settled me with 15k for what my coverage has even though I had well over 28k in housegoods. (MY FAULT!!) Anyways, I cancelled all my services, water...elect... and COX. When I called to cancel, the rep told me that I was going to be charged an $80 cancellation fee due to breaking the contract agreement that I had with them. BOGUS...then...Well Cox decided to auto draft out for the month in advance...so $127 was taken out of my account for the billing cycle of April 10-May10... two days later. My cancel date was three days into the cycle...so naturally I figured I would get billed the pro rated amount...no...they took aout all of it and then told me they would send me a credit. To my surprise, not really, I was sent another bill showing my credit..YEA...but also showing how my credit went towards the payment of the equipment that had burnt up that I NOW have to pay for.
SO...I have to pay $475 out of the $15K that I recieved so tey can get thier equipment. I think that SUCKS...I know I should have had more coverage. My question is...
THey said they can only charge a price not to exceed the "Unreturned Equipment" Law...does anyone know that LAW??
Any comments and suggestions would be nice!!