Cox has the WORST cable service I have ever had. My husband and I have been customers for two years and we've gone through five cable boxes from them, each with it's own set of problems. Now, we have to get a new one because the one we currently have has begun scrambling the channels. Everytime we get a new box from them, we basically have to decide if the current boxes problems are grievous enough to call them about. The reason is because we know that, once they switch the box, the new one will in no way be good and may even be worse the one before. Problems have ranged from scrambled channels to the parental control blocking our access even though it isn't set to the DVR randomly not recording even though it's scheduled to.

We don't have a choice as they are the only cable company that services our neighborhood and we live in an apartment so we can't get a dish. However, if you live in an area with more than one cable provider, I HIGHLY recommend using anyone but Cox. They are the worst.

I regret the day I decided to sign up for their service. Save your money and time and go with a different company. I lost my job and I try to pay all my bills on time but Cox only gives you 10 days from when they mail your bill to get the payment to them and then they charge you an 8 dollar late fee, and if your service does get interupted they charge you another electronic fee to get it turned on, and if you try to pay your bill over the phone and you talk to someone then there is oh yes another fee. These guys are a serious joke and I cant wait to cancel my service and go back to qwest, they have much better service. My bill magically went from 44.95 a month and I think they are up to about 74 a month. And there internet is slow and freezes up. There service is the worst I have ever had. Save stress and seriously go with some other company.

On 08/03/2010 Cox Communications electronically debited my checking account in the amount of $132.07. I noticed the unauthorized debit a few days later and called Cox Communications to ask them why they took the $ out of my account. I spoke with a customer service representative named Dominic who put me on hold and spoke with a manager to figure out why they had debited that amount from my account for no reason at all. They came up with no answer for me, just told me they would be sending me a refund check in the mail. I have recently cancelled my cable services with Cox because they are outrageously overpriced and I have had repeated problems with them trying to overbill me. I still have my internet through them because there are no other providers in my area. I am set up on automatic bill pay through Cox, this is how they obtained my acct# and routing# to debit my account. I wonder how many other people they stole from besides me. I believe they just take money from people and hoped they do not notice.

My name is Hicham Rhenja, and I have been a loyal Cox customer for at least 8 years. In May of 2010, I discontinued my Cox account due to an out of State relocation, and my final balance was paid in full and all the equipment was returned. On February of 2010, I suddenly discovered a collection from Cox for 237 Dollars upon reviewing my credit report. I immediately paid the balance although I was never notified about it. On March 7th 2011, my wife went to the local Cox store Retail Store at 3316 S. Broadway Edmond, OK 73013 to inquire about the charge, and Shawn from the local store immediately confirmed that the piece of equipment (Old Converter Box) was returned on time when the service was cancelled along with all the other equipment, and He notated the account the same day referencing that all the equipment had been returned on time. On March 8, 2011, I was contacted by a Cox collection representative and his supervisor Rose whose direct phone number is 405-604-8093, requesting information from the store about the returned equipment, so my wife returned to the same store, and Shane the store manager provided her with a receipt not telling her that he falsely marked in the system that the piece of equipment was returned the same day on March 8, 2011. The store manager falsely notated the account for same day returned equipment although I never returned any equipment on March 8, 2011. This grave error which caused me to have a collection in my credit report for over six months and dropped my score from 800 to 650 needs to be resolved as soon as possible, and you need to clear this bogus and fraudulent collection from the credit bureaus before I take legal action. If you review the notes from March 7, 2010 entered by Shawn from the local store, you will confirm that all the original equipment was returned at the time the service was canceled in 2010 and that no piece of equipment whatsoever was returned on March 8, 2011.

I would just like to say that I am an easy going guy. I try to give everything and everyone the benefit of the doubt. However, I have to warn people of the horrible customer service, and lack of technical knowledge of Cox Employees. It was not just in the Internet Support Group or the Cable TV. It was also when I tried to inquire about Cox's new cell service offerings. The guy was so incompetent that I wanted to cancel all my Cox services. However, it was not just him. I have made several calls to Cox, and it seems that 1 out of 8 even sound slightly educated. I am talking grade school level here. Horrible Customer Service, Horrible Products, and Horrible price for the value. No wonder Verizon FIOS is taking over. I called Verizon and renewed my current cell plan with a better price and the guy was educated. I double checked availability on Verizon Internet, but it isn't in my area yet. Trust me, when another broadband carrier comes into my area...I am gone. See yeah ...Cox...!!!