Here is an ACTUAL chat log with COX, about their rates for High Speed Internet. Note that they cannot provide service to the address I gave, even though it is actually the address of COX in my area!

SYSTEM:
Attempting to connect you with an operator...
SYSTEM:
Edwin has entered the conversation.
Edwin:
Hello, Bundle and Save with the Cox Triple Play! It includes Digital Cable, High Speed Internet and Digital Phone.
Edwin:
Pleased to have you on chat. How are you doing today?
Bubba:
ok
Edwin:
How can I assist you today?
Bubba:
The cheapest rate for high speed Internet is listed at $46.95. I know others have gotten a lower rate. Is Cox trying to discourage new customers?
Edwin:
Sure, I can assist you with that Bubba.
Edwin:
In order to locate the best promotions in your area, may I please have your complete address (including apartment or unit number if applicable) with zip code?
Bubba:
no. Just use my zip: 85022
Edwin:
I apologize for inconvenience, I will be unable to pull up the information without your complete address.
Edwin:
Is there anything else that I could assist you with?
Bubba:
So, the answer is YES, Cox is trying to discourage new customers. Correct?
Edwin:
I completely understand and apologize for the inconvenience.
Edwin:
But I will be unable to pull up the information without your complete address.
Edwin:
May I please have your complete address (including apartment or unit number if applicable) ?
Bubba:
Off to Qwest I go ...
Edwin:
Is there anything else that I could assist you with?
Edwin:
It’s been a pleasure being able to assist you today. Thank you for visiting and have a wonderful day.
Bubba:
Yes, you can answer the question. Is $46.95 the lowest rate you have? It is a simple question.
Edwin:
I am very eager to help you, but I will be unable to pull up the information without your complete address.
Edwin:
I understand your concern but we do not use address collected for marketing purposes. They are solely used to assist our customers with any questions they might have.
Edwin:
May I please have your complete address (including apartment or unit number if applicable) ?
Edwin:
Are you there?
Edwin:
Are you still there?
Bubba:
1101 E. Bell Rd., Phoenix
Edwin:
Thank you. Please hold one moment while I confirm services in your area.
Edwin:
Is there an apartment or unit number?
Bubba:
no
Edwin:
Thank you. Please hold one moment while I confirm services in your area.
Edwin:
Thank you for your patience.
Edwin:
Unfortunately at this time Cox does not offer any services in your area. I apologize for the inconvenience.
Bubba:
Ha! What a crock.
Edwin:
Is there anything else that I could assist you with?
Bubba:
The question is: is there anything at all that you are able to assist with?
Edwin:
Bubba, Cox does not service all the areas.
Bubba:
The address I gave was the old address of COX!!!
Edwin:
Unfortunately at this time Cox does not offer any services in the address provided.
Bubba:
I KNOW, it never has! Ha!
Edwin:
I apologize for the inconvenience.
Edwin:
It’s been a pleasure being able to assist you today. Thank you for visiting and have a wonderful day.
SYSTEM:
Edwin has left the conversation.
SYSTEM:
All operators have left the conversation. Conversation has ended!

If you are fond of your money please do NOT subscribe to services with Cox communications in AZ. They are not honorable. I called in to get a vacation hold for 6 months. I asked for a confirmation number..was told that they don't give one and that they would take care of it..We had a death in the family. I completely forgot to check up on them..we pay the bill automatically. I trusted them to keep their end of the bargain..They did not! Shame on me for not checking up on them..Shame on them for not honoring our vacation hold when they said they would. I did make a note that I HAD called them . They just denied it. So beware and always check up on Cox if you are an unfortunate customer.

I have been with Cox for about 3 months now. I recently received a bill with a $50 return check fee and a $25 fee. I had paid my bill on time through my bank and so I knew this could not be right.

I called billing and was asking why I had to return fees when I did not pay a second time and I had already paid my bill. They said I had signed up for easy pay and that it came out automatically.

First of all, I did not sign up for easy pay on purpose (the button is beside pay now). Secondly, why would they authorize ANOTHER payment if I did not have a balance on my account?

I asked to have these charges removed because I did not want bill pay and I already paid my bill and had a 0 balance. They told me that they would have to submit a refund request and that I MIGHT be refunded!

I think I should have been refunded right away since it is their fault for billing me for a 0 balance and then charging me a fee.

Last Tuesday i ordered cox Tv service to be added to my account, on Wednesday morning the Cox cable tech showed up on time, he had to hook up the tvs in 4 rooms of the house, and while working in my bedroom, i was standing next to him, till when my baby started crying, i left the room and ran to my son, by the time I he finished, I went back to my bedroom, realized that my jewelery box went missing!!
That's outrageous!!!
That lowlife stole all our jewelery and that's basically all what we had.

In March of 2010, a Cox cable technician unlawfully entered my back yard by climbing over a locked gate and proceeded to cut the wiring that ran along the side of my home. I was unaware of his presence until I heard him hammering on the side of the house. He never knocked or notified me that he was on the premises. He wanted to bury new cable lines. When I refused, he then spliced the cables five times and refitted them with connectors.

This caused me to lose most of my channels viewable with an hdtv. When I complained to Cox, they wanted to charge me $60 extra per month to have my channels restored. Cox has even admitted that the technician acted far beyond the scope of his duties, however they have refused to repair the damage. The green box cable is next door, the filtering of channels is lawfully installed at the box, not on my home. The cables are my property because the house was wired for satellite, not for cable TV for over 20 years. In order to resubscribe to satellite TV, the wiring will have to be redone all over again. Cable companies are deliberately doing this in order to penalize customers who may leave them for satellite. I am interested in a class-action lawsuit. I live in BR, LA. Put an ad at Craigslist list in order find me.