Cox has shut-down my bulk emailing (to clients) without notice or message. The "service" has been down for 5 days now. I've spoken to 2 people on the phone over the last four days, and had online contact as well. No explaination, no help whatsoever. I was forced by Cox to switch to a more-expensive business program (explaining that I needed to email a lot of people). I was assured that would not be a problem. I highly recommend you choose another company if you want business service.

rebate offers/customer online service...

The following is an excerpt taken from my conversations w/cox communications and their prime customer/supporter the RI Public Utility Commission.

Me:Hi. I am calling about a couple of issues. How come every few months my bill keeps getting a few dollars higher even tho I made no changes?

Cox: After reviewing your account, you are correct that no changes have been made. We are not raising the prices every few months. However, the PUC gave us permission to raise the costs every august.

Me: I have my bills for an entire year in front of me now and I see raises more often than once a year, in fact it is a 3-4 times a year, it is almost every 3 months.

Cox: Perhaps the phone usage. At times you exceeded the limits of usage and hence extra charges for the phone and perhaps you made long distance calls.

Me: Look, we have cel phones that we use for our long distance calls. So don't go there, as I have said I have all my bills in front of me. So are you suggesting that my bill that I get in the mail is different from your records?

Cox: Send all copies of every bill you have and we will investigate.

Me: You are attempting to stonewall me. Nevertheless my second issue is that I want to downgrade some of my services. I want to downgrade to basic basic, turn in my 2 cable boxes too.

Cox: I can do that for you. However you will be required to pay 180. early termination fee as stated in your contract.

Me: Contract? What contract? I didnt sign any contract or have any knowledge of it. No one told me about any contract.

Cox: When you added anything you were entered into contract and was informed of this at the time.

Me: Well, let me ask you, since I have been with all the same services, no upgrades or downgrades, for over 15 years and have never called you to make any changes, how did you enter me into any contract? So let me get this straight, you enetered people into contracts w/out calling or mailing your intentions to the customer? You did so w/out providing the customer the opportunity to decline the contract and/or opt out? Who gave you the right to do this?

Cox: It is our new policy of practices and procedures. It is in our corporate bylaws.

Me: Oh! So it was cox's own laws of practice. Cox gave themselves the right to do whatever they want and whenever they want then?

Cox: Sir, I must go and deal with other customers, goodbye and ty for calling cox your friends in the digital age.

Me: Hello, is this the PUC?

PUC: How can I help you?

Me: I want to make a complaint against cox communications.

PUC: What is your complaint about sir?

Me: Cox entered me into a contract similiar to a cel phone contract that if I try to cancel or downgrade any of my services I must pay an early termination fee.

PUC: I know about that, there is nothing we can do about it.

Me: Also, cox has informed me that the PUC gives them the right to raise the prices every august, yet the proces are raised every 3 months.

PUC: We dont just tell companies they can raise the prices. They petition us to do so. In the case of cox, each year they petition us to raise the charges in accordance to the rising costs of living. In return, we get a percenatge of the increase as allowed by law.

Me: Wait a minute, people on disability income recieved notice that there will be no increase in their checks because, " The economy and costs of living have not changed and will not change for 3 years", so how do you jusitfy saying that they are given the right to raise there charges due to rising costs of living?

PUC: Sir, if you dont like cox's services, I suggest you find another cable company.

Me: You know darn well that there are no other companies allowed in RI, that cox is the sole cable company for this pittance of a state RI. Furthermore, PUBLIC UTILITIES COMMISSION is supposed to be a tool for the public to take their complaints to regarding any service that you regulate. It looks like that the public has no real recourse, that the PUC is really for the businesses. So if I pay some moneyto the PUC, a 100 grand or so, then do I get rules changed and prices dropped?

PUC: We are in charge of regulating businesses in RI that provide electric, heat and telecommunications.

Me: No, you are in charge of taking pay-offs from companies and in return you give them the right to suck the blood out of the consumer! have a good day, ty for wasting my time.

I had a fraud issue with my bank account in June 2007 for which I had to close my bank account and open another one. Part of that was getting all my bills that are automaticly debited from my account swtiched over to my new checking account. The day I closed my account, Cox tried to debit my closed acount for the bill amount, which for obvious reasons didn't go through. The day after my checking account closed, I cancelled the automatic debit from Cox and set an automatic debit request for the new checking account I just opened. The next week I got a very nasty letter from Cox stating that not only was my bill past due but I had to pay it in cash at their office upon receipt of the bill.

I'm not hurting for money, and paying the bill in cash wasn't a problem, but I'm a doctor and finding the time to to go by their office to pay it was a problem. But to make sure I took care of my end, I scrambled find the time during business hours the next day and paid the bill at Cox's convenience. Thinking this was a one-time issue, I didn't think much of it the whole thing until I got my next bill from Cox and got the same "your payment is late and it's due now in cash."

I called customer service to see what the issue was and was told by customer service that my automatic debit was cancelled due to a closed checking account. When I asked the Cox rep what happened to the automatic debit agreement I set up for my new checking account, I got the usual run around with the customer service rep dening that such a thing had never been done, then when she realized that she was miskeying some info and that there really was a request to set up a new automatic debit, she didn't apologize and she told me that I had to be in good standing with my bill, which meant I had to pay my bill at their office. So I again scrambled to find the time and paid the bill. This time after paying the bill, I asked the customer service rep who was assiting me at the Cox office if I was in good standing and if she could ok my automatic debit. She said she couldn't ok the automatic debit, but that I was in good standing and assured me that I wouldn't have a problem with my next bill.

I called the next week just to assure that the automatic billing was set up, and was told "it was not a problem." Wouldn't you know it, the next bill arrived stating the same thing like the previous two, that there was no automatic debit in place, that I needed to pay in cash and it was due now.

Now I have been a customer of Cox Commications in the South Louisiana in some capacity or another for the last 7 years and never had so much as a late payment until now. By now, I am confused and incensed since I was told the automatic debit was not a problem twice. So I call customer service for a third time, get the usual run around again and am told I am not in good standing with my account and that to get in good standing I would have to pay my bill at thier office.

By now, I am a little suspicious of what is going on and the Cox's ability to get this solved correctly as it seems to be an ongoing problem, but not with me as I am consistently doing what they ask me to do when they ask me to. So I reported them to the Better Business Bureau of Baton Rouge for this issue, thinking at least I'll have some record of this whole mess happening.

When I paid the third bill for which I again had to scramble to find the time, I insisted on having someone at an upper level help me. I had the pleasure of having Angel who although provided excellent customer service, managed to perform it such in a way as to insinuate that I was making an issue out of nothing, when I came to find out that the problem was Cox not telling me that I needed to pay not only the money that was due, but also the next month's bill to attain good standing and have the automatic debit request be accepted, and that was discovered only after I insisted on having Cox put the automatic debit in place while I was present at their office.

The worst part about it was that I never heard an, "I'm sorry for your inconvenience" even after I explained numerous times what was a true inconvenience this whole mess was. It took them two months to respond to the BBB complaint saying only that it had been resolved with an insinuation that I had made a premature complaint.

Cox Comm, AZ is the worst company I have had the unfortunate experience of dealing with... personnel are rude (I have been hung up on), they are unable to perform the simplest of tasks, no one seems to know what they are doing, I have been sent in so many directions that I became excessively frustrated and upset. If at all possible, I would avoid using their services... find another company to provide your telephone, cable and internet service.