I have been using COX HD services with no problems for over 3 years until end of February 2008 when first problems occurred (-> loosing HD channels).

After a few technical attempts to fix - no results. With CABLE card in "analog" Channels (below 100 except for 95) do not work - HD channels (> 700) are ok. Without Cable card the "analog" chanels are ok but HD channels do not work.

COX is unable to fix this and claims that I should get a Cable Box. The Cable box is more expensive ($10/m, and introduces unnecessary clutter instead of a Cable card tht is inexpensive ($1.99/m) and simple to operate (no additional wires or remotes.

COX customer service is unable to solve the problem, does not return any calls and makes it difficult if not impossible to escalate the issue that would lead to a successful solution.

I had a fraud issue with my bank account in June 2007 for which I had to close my bank account and open another one. Part of that was getting all my bills that are automaticly debited from my account swtiched over to my new checking account. The day I closed my account, Cox tried to debit my closed acount for the bill amount, which for obvious reasons didn't go through. The day after my checking account closed, I cancelled the automatic debit from Cox and set an automatic debit request for the new checking account I just opened. The next week I got a very nasty letter from Cox stating that not only was my bill past due but I had to pay it in cash at their office upon receipt of the bill.

I'm not hurting for money, and paying the bill in cash wasn't a problem, but I'm a doctor and finding the time to to go by their office to pay it was a problem. But to make sure I took care of my end, I scrambled find the time during business hours the next day and paid the bill at Cox's convenience. Thinking this was a one-time issue, I didn't think much of it the whole thing until I got my next bill from Cox and got the same "your payment is late and it's due now in cash."

I called customer service to see what the issue was and was told by customer service that my automatic debit was cancelled due to a closed checking account. When I asked the Cox rep what happened to the automatic debit agreement I set up for my new checking account, I got the usual run around with the customer service rep dening that such a thing had never been done, then when she realized that she was miskeying some info and that there really was a request to set up a new automatic debit, she didn't apologize and she told me that I had to be in good standing with my bill, which meant I had to pay my bill at their office. So I again scrambled to find the time and paid the bill. This time after paying the bill, I asked the customer service rep who was assiting me at the Cox office if I was in good standing and if she could ok my automatic debit. She said she couldn't ok the automatic debit, but that I was in good standing and assured me that I wouldn't have a problem with my next bill.

I called the next week just to assure that the automatic billing was set up, and was told "it was not a problem." Wouldn't you know it, the next bill arrived stating the same thing like the previous two, that there was no automatic debit in place, that I needed to pay in cash and it was due now.

Now I have been a customer of Cox Commications in the South Louisiana in some capacity or another for the last 7 years and never had so much as a late payment until now. By now, I am confused and incensed since I was told the automatic debit was not a problem twice. So I call customer service for a third time, get the usual run around again and am told I am not in good standing with my account and that to get in good standing I would have to pay my bill at thier office.

By now, I am a little suspicious of what is going on and the Cox's ability to get this solved correctly as it seems to be an ongoing problem, but not with me as I am consistently doing what they ask me to do when they ask me to. So I reported them to the Better Business Bureau of Baton Rouge for this issue, thinking at least I'll have some record of this whole mess happening.

When I paid the third bill for which I again had to scramble to find the time, I insisted on having someone at an upper level help me. I had the pleasure of having Angel who although provided excellent customer service, managed to perform it such in a way as to insinuate that I was making an issue out of nothing, when I came to find out that the problem was Cox not telling me that I needed to pay not only the money that was due, but also the next month's bill to attain good standing and have the automatic debit request be accepted, and that was discovered only after I insisted on having Cox put the automatic debit in place while I was present at their office.

The worst part about it was that I never heard an, "I'm sorry for your inconvenience" even after I explained numerous times what was a true inconvenience this whole mess was. It took them two months to respond to the BBB complaint saying only that it had been resolved with an insinuation that I had made a premature complaint.

I've just recently had internet service turned through Cox communications after shopping around for service, as I use to be a Cox customer in the past. And I should of never came back to their horrible service, but we here in Las Vegas have little choice as Cox has most services monopolized. So I returned (unfortunately), I signed up for a promotion of 8mps DSL for $29.99 for the first 6 months. But of course the internet speed doesn't even run close to that, not even half. The only way they can fix it is send a technician, which of course I have to pay for and negets the savings from the promotion. The only other solution is to downgrade service to slower internet speeds, but I'm sure those won't be what they promise either, so where does it end ? The customer service is the worst by far of any support lines, very unhelpful, and unpleasant to deal with. This service is not worth it.

There is a reason why Cox Communications has an "F" rating with the Better Business Bureau.

I have two *SEPARATE* accounts with Cox, telephone and internet. I went online to pay the *TELEPHONE* account. I used a credit card. When I looked at my bank statement, they had made two *SEPARATE* charges to both the telephone and internet, the internet charge *TOTALLY UNAUTHORIZED, * especially since I have been disputing their overcharging of the internet for some time. They simply decided to pay off all of the internet charges using my credit card number provided for the purpose of paying the telephone bill. I consider this basically theft.

I called them about this, and the representative was totally rude. I asked to talk to a supervisor, and he seemed to understand, but said that all he could do was wait for the payment to process and then request (by email) that it be refunded. I filed a complaint with the better business bureau. I just got a letter saying that they have credited the internet amount back, BUT have charge ME a $35.00 return payment fee!!! How am I responsible for a fee on an amount that was unauthorized in the first place??

Cox is unscrupulous, and their bad business karma will come back to bite them. Do not give them a credit card number. Pay all bills in cash or check.

I received a phone call at work from my wife stating that when she tried to get on the internet, the browser said to call Cox Security Center. I called to be informed that they discovered I had illegal software installed on my computer and named off a few applications.

Me: How do you know this? Did you hack into my computer?
Cox: Someone reported that they were able to download and install these application through a P2P application.

Me: It's illegal to download and install registered software. Your source broke the law. It's not illegal to have the available.
Cox: We do allow our customers to perform illegal activities.
Me: If your source is a customer, talk to them. Turn my internet back on immediately.

Me: Also, please provide me with documentation on your new Big Brother policy. I'm sure the general public would be interested to know.
Cox: We don't have such a policy.
Me: If you don't have a policy, why did you shut my internet off?
Cox: We'll just note that you'll uninstall the software.

I guess service providers are playing their part in acting on instinct instead of policy.

In any event, their internet bandwidth leaves much to the imagination. If you really need download speeds, go with a dedicated connection not shared.