This is only my point of view of this major communications conglomerate, but with that being said, I believe they should be brought up on charges. If you take anything from this tale, it should be “DO NOT SIGN UP FOR AUTOPAY WITH COX!”

My story starts in a rather benign way with purchasing COX Communications to supply my TV and internet access to my household. I have had them for years since they were my only choice. (Can we cay monopoly?) Only recently my husband and I reviewed our bill to find that we were paying a lot more and getting way less compared to various new satellite communication companies. We thought what could be better than getting more and paying less in this newly monetarily restrictive climate. Making the decision to change from COX to Satellite TV we made the calls and settled on a new provider. All that was left was to call COX and cancel. Sounds simple enough, right?

Here is where COX’s dark noxious cloud settled over our household.

On a Saturday afternoon, after 5 PM, I called COX to cancel my account. They tried to argue that I never called in to complain about the service so why should they need to cancel my service. Working in a service industry, this was absurd to me! Why would I need to justify my dislike of a product to get it canceled? I don’t want it any more… I have moved on… this is a break up and no we can not be friends… this it is in my right to cancel? After the COX representative forced me to come up with some bogus answer involving conspiracy theories, aliens and the need to wear tinfoil hats, she finally let me cancel the service. [This reason for canceling was for my amusement only; we all know aliens come through the toaster ;)] I had five days to return their battered cable boxes and I would even be getting a refund of $75 for part of the month.

Monday morning, I got up and doing my usual Monday routine I grabbed coffee and got on line to read the news and check my bank account. The need for coffee became no longer needed when I found that COX had gone into my checking and withdrew over $600 for no viable reason. After getting the household off to summer camp and work I got on the phone with COX to ask them the ever elusive question of “what the hell!”

After speaking with a high number of doltish moronic representatives I was finally transferred to the credit department. The credit departments response boils down to “oops, so sorry, this debit is our fault, but we will refund your money in 5 to 7 days”. It has always amazed my how they can withdraw funds overnight but it takes an act of congress to put the stolen money back.

It is now Wednesday and still the account sits empty of the $600+ so I being proactive decide to call them and check on the progress. The all new doltish representative tells me they are waiting on the collection of the cable boxes to even process the “oops, so sorry, this debit is our fault, but we will refund your money in 5 to 7 days” deposit. When I exclaim, in a slightly panicked and pissed off state, you have your stupid boxes and remotes I am once again placed on hold. After what felt like 10 minutes, she came back with the comment of “oh, here they are. We can process your refund now”. It is everything I can do to maintain my composer and not release a tirade of expletives and adjectives that would probably just make her ears bleed.

Now, maybe to you $600+ is not that much money but to our household it was to cover groceries, gasoline and the power bill for the house let alone a little bit a cushion till payday. Now I find myself pawing through the pantry looking for anything I can put together and call dinner (in the looses sense of the word) and coasting the best I can if I have to drive anywhere to save every drop of gas I can till either COX replaces the money they stole or payday, which ever comes first.

Thank you for reading my rant and I hope at the very least you do not sign up for autopay with COX. (Or cancel before it’s too late).

Cox Cable in Orange County, CA is the worst customer service you will ever find. They should consider making a seminar for how to turn customer service into *** on earth. Nobody can do this better than Cox.

Their CSR's will NOT let you speak to a manager, trust me I tried. They will transfer you another rep acting as a manager and just do a talk off. Their tech's will TRASH your home without a problem. When you call them and advise them of your newly destroyed wall paint, they are as caring as a bag full of dead cats.

Be advised, if you expect any customer service from them. They will gleefully spit in your face with extreme prejudice and tell you to have a nice day!

This company has the worst customer service possible.

I schedule an transfer of service 1-2 months in advance, left to go to the store, had my mother in law waiting to answer the door. Supposedly, the tech claims he showed up knocked on the door, and left. No note, nothing! I call re-schedule.

The tech shows up, I query him about the previous missed appt, he says he walked around the house and it was going to be a big install and they don't normally do those on Saturday..so it sound to me like he did not really want to do it so he did not really try too hard to knock at the door.

Cable gets Installed, within the next few days the cable stops working. I call wait on the phone for 30 minutes. They can't even find an account for me. It is lost, say they will call back shorty, never call back. I call again get it resolved.

In the next week or so... Internet stops working, call, wait an hour on the phone for help, get someone who can't help, they "transfer" me to another tech, I wait again for an hour - on my cell phone! totally wasting minutes. I ask for a credit. They say I can't be given one. I ask for a manager, I tells me I don't deserve one. I finally get some type of $25 credit.

Nice, my cable has not worked 100%, my internet stops working ( I work from home - its my life blood - they say i'm not losing any money because i can just use a neighbors wireless connection - hmmm...why should i even bother paying for what i get anyhow, right?), i waste hours on the phone trying to resolve any problem i have...

in the end....

Very poor customer service every time i have ever called... except when they were trying to get me to become a customer!

I changed companies to go to cox because of there lower price plan which was 3 in 1 cable,internet, and telephone it was to be a fixed amount as long as i paid my bill but not so. After a few months my cable bill went up over 30.00 dollars and my internet more than doubled, of course I complained to anyone that would listen, but got no results. Really one of their people told me they did it all the time and most of the time people got tired of complaining and just paid the extra. She said the company felt they would loose only a few customers because people get tired, when they get no results and it is a lot of hassel to find a new company, so it was to their advantage to ignore all complaints, to just listen and be nice ,but tell them their is nothing you can do. I was surprised that there was only a few complaints on this company but they may be like me. I happened up on this site by accident I didn't know sites like this existed, but I will come here now that I know about it. Every time before I start a new service and see if there are any complaints Thank you for this site.

I had recently switched to Cox Communications from Century Tel as my telephone provider saying that If I switched to Cox, I would get a 100.00 Rebate from Cox. So I did. But to no avail, I tracked my 100.00 Rebate, and it said the it was Denied. Whats up with that? Maybe I should Drop Cox as my Internet, Phone, and Cable Provider, and go with Another Provider. How would Cox feel about that? I'm currently thinking about going with Dish Network and getting rid of cable all together. I just don't think it's fair when they offer you something, and when everything is done, they back out of their deal. Well I'm gonna back out on mine. :)