CozyBoots.com
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Category: Lifestyle
Contact Information
970 Rancho Vista Lane, Santa Paula, California, United States
www.cozyboots.com
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CozyBoots.com Reviews
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Michelle O.
January 13, 2011
Got me my boots the next day (with FREE shipping) - GREAT!!!
I ordered my uggs, ugg protectant and 2 replacement insoles RIGHT before closing last week. They had me call back after placing my order as I was a first time customer and they gave me 10% off my Uggs. (I appreciated that). The next day we were gone all day. To my sheer delight, when I got home, by my door, was my entire order!!! I ordered the evening before, got free shipping, did not ask for overnight, and they packed it and got it to my door the very next day! I was very pleased. I wanted to wear my Uggs for that weekend...it was perfect! I will be ordering from them again...wonder if they offer a repeat customer discount???
Sincerely,
Michelle O. of Lake Arrowhead, CA
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August 7, 2008
Poor customer service
I placed an online order and chose the free shipping option. The next day I received an email confirmation that my order was shipped out. I was charged $22 for Fedex shipping which I did not choose. When I called their 1-800 number to have this corrected I was put through to the supervisor, Katherine, who was automatically rude and confrontational. She made up a story saying that I ahd requested expedited shipping. This was false. She would not let me speak and when I did try to talk she hung up on me. She hung up on me a total of 4 times. I asked Katherine for a full refund but she refused.
Please do not order from this company. They are unprofessional and rude and they charged my credit card the $22 shipping fee without my authorization or approval. What a horrific company and a terrible experience. I now have to dispute this charge on my credit card.
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January 12, 2008
Horrific company and a terrible experience
I placed an online order and chose the free shipping option. The next day I received an email confirmation that my order was shipped out. I was charged $22 for Fedex shipping which I did not choose. When I called their 1-800 number to have this corrected I was put through to the supervisor, Katherine, who was automatically rude and confrontational. She made up a story saying that I had requested expedited shipping. This was false. She would not let me speak and when I did try to talk she hung up on me. She hung up on me a total of 4 times. I asked Katherine for a full refund but she refused.
Please do not order from this company. They are unprofessional and rude and they charged my credit card the $22 shipping fee without my authorization or approval. What a horrific company and a terrible experience. I now have to dispute this charge on my credit card.
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