I was a temp employee working as a security guard at the CPS building in Sacramento. One of my duties was to enforce the no parking area where I was stationed. A social worker parked there against the rules. She knew full well that she could not park there. She goes to whatever she had going with 'clients'.

She is meeting with clients and to do my job I had to tell her to move my car. She was dismayed, complained about how she had to see her clients and could not be interrupted but eventually went down and moved her car. The no parking rule was because it gave rise to a safety hazard. If that was the only place she could park she should be been more punctual so as to park in the regular parking lot. The social worker complained to her boss and my boss. I was fired. Apparently this social worker is so important that she can disregard the rules that apply to everyone.

I got ripped off because I lost two weeks of work because the general rules that apply to all don't apply to social workers. These highly paid self important people who can't keep kids alive.

My husband called to make a payment (which was past due) for my auto loan. He realized he didn't have the checking account info to do a check over the phone, and he told the representative he would call back, which he did in 15 minutes, and made the payment via check by phone. We've used check by phone with them for at least the last 6 months. At one point in time I probably used my debit card to make a payment, but it had been at least six months, up to a year.

When I looked at my bank account, CPS used my checkcard to authorize $1.01...which makes no sense since that is obviously not my car payment amount. I suspect that they were checking to see if my checking account was still open. However, since I work in the payment card industry, the fact that the stored that data and made an unathorized transaction using my debit card concerns me very very much. I know what can happen, and I know what the regs are regarding storing sensitive cardholder data in a computer system (CVV, track 2 data, etc.)

When my husband called to inquire about this, he was told he was never authorized to speak on the account, and that I had called in and made the check by phone payment. He and I conference called CPS, where a representative named "Mil" stated that "I needed to tell my husband the truth", that I had made a debit card payment that had not gone through and that is why I did a check by phone. Nevermind that I have not called CPS in the last year- my husband has been handling all of the payments. She called me a liar repeatedly, cussed, and refused to listen to me about the unauthorized debit.

I have since spoken with someone else at the organization and sent a letter of complaint asking for the call recordings to be pulled, a transcript sent to me for when this debit was supposedly authorized (again, makes no sense because it was not for the payment amount), explained why they were in violation of PCI security regs re: storage of customer cardholder data. I also asked for the calls to be reviewed in which "Mil" told me I was lying to my husband.

I have not yet gotten a response (this happened yesterday), but I will push and push until I do. I know they think since I have a loan with them I am just a poor credit dummy...but I'm a smart person, with a good job in the industry ...I just had unfortunate situations with my credit.

I will continue to file complaints until this has been resolved.

In February 2007, an associate from CPS calls me to receive a payment over the phone for my car. I provided him with the information and asked him to verify the information provided by reading it back to me. He replies "Ma'am, I've been doing this job for 12 years now, the account number is correct". In March, a very rude associate calls me stating that I was 30 days late on a payment and it had to be paid immediately which included the daily interest charged after the due date. I explained to her that I make a payment by check over the phone, maybe the information was in their system incorrectly. I put her on the phone with my bank to correct the error. She then realized that her associate was at fault for the payment never being recieved. I never got an apology or any. Yet she insisted that I still pay the late fee accumilated from this error. I told her to go F*** herself and if she charges an extra dime to my account I'll sue them fraudulant activity on my bank account. Later I refinanced my car.

These people call my job, they harrass my mom. Instead of leaving me a message at work. They zero out and harrass our receptionist. I have read several complaints about this company and I can't understand for the life of me why they are still able to constantly harrass people. I was due to call a lady back form CPS. But during that time I have been trying to get money for my car payment due to lack of work from being on FMLA. This was only over the weekend. I also got home that Monday and got a call that a family member passed. This was TOTALLY unexpected. I won't go into details about their death but it has blown the family away and everyone is devasted. CPS calls with harrassing calls again today. Something needs to be done with this complany.

I explained to a customer service representative by the name of Palmer that I recently switched jobs and wanted to set up a payment on my account for the previous month. I could not finish telling the representative what my intentions were to make my account currect when she just rudely interrupted me saying I need to do this or that. She began getting loud on the phone and I specifically told her that I was not calling to argue with her all I wanted to do was set up my account. She would not allow me to call her back after I review other payment dates to get my account current. I hung up on her because she began to get louder on the phone and would not let me have a word to say. I only wanted to bring my account to current and this lady would not allow me to do so. Even when she calls my personal phone and leave a message, her message states "you need to call me immediately in reference to your account" sounding very aggressive and not like a person that is used of dealing with customers. I would appreciate it if she does not leave me another message on my phone and at my previous job. My payments will be done either on line or thru money gram on time.
Thanks
Ms. D