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Shiphunk2
May 31, 2010
Poor customer service of product advertisement
I bought a replacement motherboard for my emachines system model T2862 and after recieving the motherboard and installing it, it would not boot up and load Windows off the original restore CD that came with the system? I was like wtf??! All I would get is the boot up error screen and safe mode, or any of the options didn't work to load it up. After repeated failed attempts at recovering Windows, I finally contacted CPUtopia and they informed me that I had to repair the system or re-install Windows from a fresh copy. But that didnt work either from the recovery CD and their ad never said nothing about having to install a full OS version, only that you may have to reconfigure Windows. The original recovery/restore CD should have worked to begin with. After explaining all this to them that they should have been more informative about it, they stated they are not licensed to distribute Windows CD, however earlier stated that they have OEM Windows CD's that they load Windows from themselves? If I'd known this to begin with, I would have never bought the motherboard had I known I needed to go spend another $200 for a new Operating System!!! Windows XP is not sold in stores any longer and Windows 7 is expensive! I could have bought a whole new computer for all that instead!! Pathetic advertisement and very unclear!! The ad states that the motherboard will work with the system but they fail to tell you that the BIOS in the system doesn't recognize that kind of motherboard because its really not an emachine version. Whomever buys an emachine motherboard from this company, be aware they don't tell you that and also that your original restore CD will not work unless you already have a full OS Windows disk. If not, your going to have to spend more money on one in order to get the pc to boot up from the new motherboard!!! All I asked for was a good OEM working Windows disk that would get the computer to load up Windows?! Customer service was very poor and very unwilling to help me resolve the problem without spending more money!!!
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