On 10-13-09 my boyfriend and I went to the Westgate Mall in Amarillo, TX to Sears in order to purchase a brand new 18 in gas powered Craftsman chainsaw. I did just that, verify salescheck # 013871712441. We traveled the 20 miles home only to find that the new saw leaked oil bar oil like a sieve and would not remain running. We made the 20 mile trip back to town to exchange the saw, a disappointing and frustrating incident for the time wasted and the gas used in making a 40 mile round trip. We went to exchange the saw BUT I also wanted a replacement for the $4.99 can of premix fuel we had put into the defective chainsaw...apparently there was a problem with that since the cashier said an opened item could not be exchanged or replaced...the ITEM was open because it was IN the product we had to bring back. The cashier attempted twice to get a manager to make an appearance in order to ok this procedure...the manager never showed up. The cashier did an exchange on the saw verify salescheck #013870098536 and also a replacement for the premix gas verify salescheck #013870098537. As you might guess, I was not about to drive 20 miles to the boyfriends house only to find a problem with THIS saw so we went to your automotive garage where the gentlemen working there were EXTREMELY nice and helpful...apparently they understand customer service? Anyhow, once again the saw leaked oil everywhere and not only did it not remain running well but TWICE the chain actually came off the bar...if you have ANY clue as to how chainsaws work, you will realize this is a safety issue? Being totally disgusted with Craftsman at this point, we took the saw back and got a cancellation on my credit card for the purchase of the saw, verify salescheck # 013870098541. I did not even ATTEMPT to retrieve the $4.99 for the can of premix fuel in the SECOND saw since it took an act of Congress to get the first one replaced. I filled out the feedback form, and not in a positive way which was on one of the receipts and got a call from someone saying he was a manager at the Amarillo store, although not the department (Home and Garden) where this incident occured. He called me on 10-17-09 and I told him what I am writing you. He apologized but that was about it. Being a "follow-up" kind of gal, I went back to Sears last week, 10-19 or 10-20 to see what, if anything had happened. There were two big signs on the doors to the bays of the automotive shop warning non-employees not to enter. Apparently the chat with the manager got those automotive employees in trouble for trying to assist me? We went to the gentleman who had sold us the original saw and my boyfriend asked him, "I suppose you heard about the problems with the chainsaw we bought here last week"? and the cashier looked perplexed and had not heard a word. I am assuming no investigation or follow up was done there either? Seeing as someone, myself or my boyfriend, could have been seriously injured, and for sure we were not thrilled with the product, I was just expecting a little more other than chastizing the few employees who attempted to help us.