I recently ordered a large 3 hp Craftsman table saw over the internet. I selected the standard freight shipping, and the saw was supposed to be delivered to my home. The delivery charge (372 dollars) was supposed to include that the saw be set on my garage floor (the saw weighs over 500lbs). On the Sears website my order did not show a specific delivery date, only that I could probably expect it on the 12th, 13th, or 14th. Neither Sears nor the freight company ever contacted me to make arrangements to deliver the saw. On the 11th this guy just shows up unannounced with a truck so big he can't get it even down the road to my house, and on top of that, the truck has no liftgate! The driver claimed that we (he and I) would have to lift it off of the truck, and I would have to figure out how to get it up to my house myself! Of course I refused to do that. He said no big deal, and had me sign the Invoice and write "Refused delivery" on it. Since then I have heard nothing from Sears or the shipper about the saw, and now I see that Sears has the saw on my credit card.

Great job, Sears...I've used your credit card regularly for over twenty years, but I think that is over.