On April 18, 2011, our Craftsman riding mower broke down. We contacted Sears and was told that repairs were covered under warranty (we bought the machine in June 2010 for approx. $1200). The blades are not turning and we cannot mow the lawn (1 acre). First appt. was for May 4 wherein they installed a new belt and new battery (we paid for battery). After repairman left, belt fell off. Sears ordered another belt and scheduled another appt. for May 9 wherein they installed another new belt. After repairman left, belt fell off again. Sears ordered more parts (4 boxes of which we have not opened) and scheduled appt. for June 1. Sears cancelled this appt. and we rescheduled for June 6. On June 2, Sears called and rescheduled the appt. for June 24. Sears cannot figure out what is wrong with the tractor, cannot fix it and keeps delaying our appts. saying that other people are in need. Our family has always bought Craftsman tools, lawn mowers, etc. (I am also a Craftsman member) and cannot believe the type of service (NONE) we are receiving from Sears. We are very frustrated and want to return the tractor and get a refund or a new tractor. Please let us know what the next steps are to make a "customer" happy with your product. Thank you.