I purchase the piece of equipment just one year ago. Along with CRAFTSMAN LAWN MOWER, Model #917375011 Serial#031609M000382. I also purchase an two years warranty, so I would not go though these changes that Sears feel the need to take me though.

For the first summer, my mower worked fine. No problems it cut great, I was totally satisfied. April 14, 2010, was my first time using this mower. I let my mower run for 15 mins, knowingly it stayed at bay during the winter months. I started cutting my grass, it cut for about 10mins. it started to stall make loud noises. I didn't wait any time with it, I instantly loaded it in my truck, on April 14, 2010. Service #87287915, I was told it will be ready on 4/22/2010. On 4/22, no one call me, so I gave them one more day, no one call, so I call them. And what do you know that my mower was fixed or better yet, back from the repair shop. On the 4/26 at 3:11pm. I picked up my mower, didn't understand why I was being charged for spark plug and filter, maybe the filter but never the spark plug. I know a spark plug last long that 3 months. However, I paid the $10.62, wasn't happy about it, but whatever! I brought home my mower, put fresh gas in it, started to cut my grass, and it started to do the exact same thing that put it in the shop in the first place. Which was, cut for a few minutes, then started to make a loud noise, then cut off. So I call back, spoke with Caty(she also was the lady who completed my transaction). She knew who I was because it had only been 15 maybe 20 mins. later. She told me to bring it back to her, never mind the gas being $3 a gallon. Not cool, I wasn't able to bring it right back. I played phone tag with serveral associate, getting the run around on who I needed to talk to at repair shop. I was told, that I was speaking with the wrong manager, I need to with the repair manager(Tim). Never can talk to him, never in the store, always missing him, got stomach problems, you name it I was told. And the assistant manager, was never ANY help to me, he don't no nothing, he can't answer any questions, he can just a message. Which in fact, he wasn't really good at it, due to the fact, repair shop never called me back.

On 5/13/2010, Service#88365650, I was able to get the mower back to Sears, and was expected to get it back on 5/23/10. But on 05/14, someone called me at 9:00A.M., with NO introduction, rudely stating "I got your lawn mower, I've LET it run for 30mins, and it's running fine." So I asked HIM, did you cut any grass or is it just running? He said its running, so I told him to cut some grass, then call me back. He never called me back.

However, I also called the 1-800 number, they was no help. And my lawn mower still have these manufactor and the extended warranty, and this is the best that can be done for me. Never-mind that my lawn mower stays INSIDE my house! I repeat, this is not a outside mower. This was a brand new purchase and I'm just not satisfied with the product or the customer service. I need to be made whole, without spending anymore monies. This was the hold point for buying it new instead of it being used or reconditioned.

Time is of the essence.

Thanks


Sharon Williams