I have been a customer of Sears for most of my adult life. I am 63 years old and have enjoyed your products a number of years. Over the past years I have sworn off of any air compressor or craftsman power product. We have all heard of bad luck comes in three's, in my case it comes in two's. Everytime I purchase a lawn and Garden item, Chain Saws, Weed eaters, blowers I purchase two, one for me and one for my father in law. Each of the items only lasted two years and could not be repaired at a reasonable cost. In the past 4 years I have purchased two air compressors under the same circumstance. Each compressor was received with a bad air nossel, we was replaced and each compressor will not old air overnight much less a couple of days. Here recently I find myself wanting to buy another compressor that will hold air and not think about all the trouble I have with your product. I continue to patronize your company and this time I am going to ask for some type of discount, return or something if I buy another compressor. My name is allen Byrd at [email protected]

FYI The Craftsman "lifetime warranty" has been lifted on new tools like: shovels, rakes etc. which have a wooden handle
it has been replaced with a 25 year "limited warranty"
fiberglass handled tools seem to still have the lifetime guarantee.

don't know why they did it, if a shovels gonna break its gonna do it within 25 years the only thing that will happen with this change will be a loss of many loyal customers... they're gonna loose money...

ohh yea all of craftsman's "New Innovative" tools are made in china
these tools include:
-the "dogbone" wrench
- the "universal Wrench" (boxed end is a bunch of raised edges)
- the reversible open ended wrenches
basically if it doesn't look like a normal tool then its probably made in china
I think i have seen some other tools that are made in china as well.

and pretty much every power tool is made in another country

craftsman is destroying themselves and pissing people off in the process... WHY?

There seems to be a poor and inconsistent product quality of tools under "Craftsman" brand name.

The store management is callously indifferent to requiring customers to make repeated trips to store to correct problems and the resulting inconveniences.

The apparent economy of purchasing items at Sears is illusory after one considers the cost of remedying problems.

The "real cost" of buying at Sears is probably higher than than buying from other merchandisers.

i purchased a half inch pear head ratchet wrench from a sears store in pekin ill 4 months ago an the selector switch is broken leaving to only work in reverse i went to the store where it was purchased and the clerk refused to replace the tool of which is only 4 months old in fact he was quite rude saying he had none left as i left the dept area i saw 2 on display on the handle it says u s a L1wa6eee

i went to sears november the 28th 2010 to look at their craftsman hand tools as a christmas gift idea. almost all their craftsman tools which were "proudly made in america" are now made in china and are now "proudly distributed in america". the made in china is in very small print on the package and conveniently covered with a wrapping on the tool where the china is stamped into the metal. i have been faithfully buying craftsman tools for 40 years and this is how they return the loyalty. if you have any made in U.S.A. craftsman mechanic tools with a lifetime warranty that break, when you take them back to sears for a replacement they give back a piece of chinese junk in return. i, for one wont step foot into sears again.