I bought a new 22" push mower in April 2010, it went in the shop just over the 90 day mark all they could tell me was it needed a new long block the next week hem I tried to cut grass the mower slung a rod right thru the side of the block then while i was on the phone after the first 30 minutes of waiting the call was dropped after 25minutes of the second call waiting they have not answered. I am ashamed to own craftsman and am absolutely certain I will not shop there again. It is a 350$ piece of crap.

I will never purchase another sears product... Horrible support, rude customer service and defective merchandise. Not worth the money

I purchased a Craftsman Model#53688150 Serial# 754712521268C approx. 2 years ago. It worked for 1/2 the first winter. Mechanically it was fine. The outside of this snowblower is made of hard plastic and the scapper blade has broken twice which requires the entire housing that incases the motor to be replaced. Sears repair says they have had this problem on lots of these snowblowers but there has been no recall issued so they want to charge $232.00 each time it breaks. I have paid for this to be fixed twice so I could have bought a new snow blower already. This is not acceptable. This is a defective product and I want a new all steel unit or my$ 400.00 back. I will keep after Sears management untill they do something to make this right. I am in sales and this kind of thing is what I do om a daley basis. I am going to bring my defective snowblower back to Sears Oakbrook and tell everyone in the store not to buy thier defective crap. It will be on full display so everyone can see just what Sears is trying to get away with. I have purchased quite a few appliances from Sears over the years and now that all comes to an end because of the crappy service I have recieved.

I purchased a Gasoline Weedwacker and the carburetor and cylinder head have loosend up. Will start, but stalls when put in the "run" mode.

I HAVE HAD MY LAWNMOWER IN THE REPAIR STORE FOR THREE WEEKS. I CALL AFTER 1 WEEK AND THE STORE REPLIED THAT THE TECH WAS REVIEWING. THE REPAIR STORE THEN SAID IT HAS A CRACK CRANK SHAFT, I TOLD THEM A WANTED TO MAKE SURE THEY ARE GONING TO REPAIR THE WIRE THAT BROKE OFF, AND THAT IS WHY THE MOWER WAS IN THERE AND I WILL PAY FOR THE OTHER REPAIRS. NO TECH CALL ME BACK. I CALLED THE STORE ANOTHER WEEK AND THEY SAID THE MOWER WAS NOT IN THE STORE. I SPOOK WITH KAREN IN THE PORT JEFF STORE AND SHE SAID THE TRUCKS COME IN ON TUES AND THURS AND SAID MY MOWER WAS NOT IN THE STORE. I SPOKE WITH JOHN 5 DAYS LATER HE SAID HE HAD CALL, ON THURSDAY THAT MY MOWER WAS DONE . I DID NOT RECEIVE A CALL ON THURS FROM JOHN AND I HAD BEEN ON THE PHONE WITH KAREN ON THURS AND SHE INFORMED ME THAT MY MOWER WAS NOT IN THE STORE, BUT IF I WANTED TO GO PICK IT UP IN MELVILLE, I CAN DO THAT . I AM A VERY UNSATISTFIED CUSTOMER, I WILL NO LONGER EVER SHOP IN SEARS AND I WILL ALSO MAKE SURE I TELL EVERY ONE I KNOW OF THE VERY BAD TREATMENT I RECEIVED AS A CUSTOMER.