To whom this may concern

I'm Jim Turner and i purchased a craftsman snow thrower back in 2007 from sears hardware located on Dorothy ln in Dayton Ohio, since i've had this thrower it has been back to the repair center this will be the fourth time for the same problem throwing oil wont stay running.

I used it twice this season on my g-friends and a friends moms concrete driveways, it throw oil all over these two driveways i didn't notice that is was leaking and throwing fluid until after the fact, i don't know how i'm going to get the oil out of these two driveways the driveways are not that old.

All i'm asking is for someone on a corprate level to please help me with this problem they won't replace the thrower they just want to send it out for repair again, i have only ever used craftsman products and am a long time customer of the sears stores.

The manager at the store was very helpful but her hands are tied, can someone please help me with this problem i don't feel comfortable using the same thrower anymore, i would like for it to be replaced and help with cleaning the two driveways. Please help me.

Thank you for your time and consideration in this matter. Jim Turner p.s. i don't have pictures the only proof i would have would be the repair centers records.