Product:
Craftsmen Model Number 50167 4 Ton Jack Serial Number R08000881 purchased August 2, 2008. See attached Sears Sales receipt.

Reason for contacting Sear Complaints Board:
I am requesting the necessary parts at no cost to put the jack back into safe operating condition.

Observed Defect:
The piston shaft of the small diameter cylinder under the main cylinder was not machined to the proper finish causing a failure of the seal after multiple uses of the jack. See attached photos of the defective part.

Basis for requesting new parts at no cost:
It appears that within a range of serial numbers of jacks manufactured and imported by Turin Jack for Craftsmen sometime in and around 2008 were manufactured with the out of tolerance shaft finish. It is my opinion that the jack that I purchased from Sears contained a latent defect that caused the seal failure a year after the product warranty period ended. It also appears that there were a large number of complaints by Sears customers who purchased this model jack during the same period as the purchase of the jack serial number referenced above.

Proposed resolution:
I am requesting that Torin Jack or Sears provide me, at no cost, the parts that they feel would restore the jack to a safe operating condition and can be field installed.

After review of the information above, please feel free to contact me either by email or phone at 614 832-0066 to discuss how we can proceed with getting the latent product defect corrected.

Best regards,

Dan DiThomas
5795 O'Connell Court
Dublin, Ohio 43017
614 832-0066