Moved to AR from Phoenix & Crain Kia was the only dealership, then. I brought it in for the 15, 000 mile check list. My car only had 13, 500. I thought the 15, 000 check list price was high, it was definitely higher than in phoenix. But I wanted to keep the warranty up, so I dropped it off. After 10 minutes, they call and tell me the rear brakes are "shot" $500. Wow!!! I said I can not afford both so if they are shot I gues just do the brakes. 30 mintues later I go and pick up and they charged me $850. I had to pay to get me car. And when I said something they said I signed a contract, which I had not. I tried to see the manager 3 times and he was never there. Even KIA USA thought this was shadey but they said they could not make the dealership refund the money. This was just before christmas. Plus I do not make that much money, moving to AR has proved difficult. I am still waiting on the AG consumer to repsond. Word of advice do not go to anything CRAIN. They have 100's complaints, how they stay in business is amazing. now there is Bale KIA and it is better.