Company does not meet the expectation that was set. Dissatisfied with the work that was done on our walkway. First time out, the concrete was only partially raised. Agreed that the job was not done correctly and would be back out to complete it. As expected, we were satisfied with this agreement. Unfortunately from that point on we were then treated as if we were criminals. Maybe they felt insulted but why? Barry, an owner, agreed it needed to be lifted more. They demanded payment be made immediately, before the crew would be back out. We asked "why would we pay for something that wasn't done right?". It even got to the point where we turned to the franchise company for help.

The office staff, Patty Petersen and Christie, were both extremely confrontational and unprofessional. It became a reactive situation on our part which was extremely disappointing and upsetting. Apparantley payment for jobs are not received in many cases as stated by Barry and Christie. Christie also mentioned that it costs too much money to take people to court for the money so that is why they were demanding payment before more work was to be done. We can certainly understand why this might be the case with this company - angers probably flair when dealing with this company. Conversations were so petty to the point you must shake your head with these people. It became a circus on the day they were to come back out. They demanded one of us be here or else they would not do the job. They were extremly threatening - for whatever reason we just don't know. We have never worked with contractors like this before. We are truly dissatisfied for the way we were treated and ultimately for the job that was done. Apparantley we have "old, thick concrete" that could not be raised as expected and quoted by CRC - they did the best they could. Fine, we paid just as we agreed. They took the check, let's see if they cash it!!! It still amazes us that business owners would treat customers in the fashion as they treated us. Sad and extremely petty. You must laugh but it did cost us $760, so really who is laughing now? We would highly recommend not using this company for your concrete raising needs. In conclusion, they did not meet the expectation that they set with us and the demanding of payment was truly uncalled for. They should be ashamed of themselves. Guess we were not the criminals they thought we were.